The Customer Only Rings Once: Managing Telephone Contact With Your Customers (Institute of Management) - Softcover
Synopsis
This text provides advice on aspects of managing telephone contact with potential and existing customers and covers every aspect: managing the team; establishing contact; structuring a call; and measuring results. Case studies include: Legal and General; Stena Sealink; The Prudential; and BUPA.
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The Customer Only Rings Once: Managing Telephone Contact With Your Customers
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,400grams, ISBN:9780273611745. Seller Inventory # 8847919
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The Customer Only Rings Once: Managing Telephone Contact with Your Customers (Institute of Management S.)
Published by
Financial Times Prentice Hall, 1995
ISBN 10: 0273611747
ISBN 13: 9780273611745
Used
Softcover
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
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Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Seller Inventory # rev6883832923
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The Customer Only Rings Once: Managing Telephone Contact With Your Customers
Seller: La bataille des livres, Pradinas, France
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Condition: Très bon. The Customer Only Rings Once: Managing Telephone Contact With Your Customers | P. Cochrane | Pitman Publishing, 1995. In-8° broché, 184p. Couverture propre. Dos solide . Intérieur frais sans soulignage ou annotation. Exemplaire de bibliothèque : petit code barre en pied de 1re de couv., cotation au dos, rares et discrets petits tampons à l'intérieur de l'ouvrage. Très bon état général pour cet ouvrage. [JA6] Pour les expéditions internationales, nous consulter au préalable pour l ajustement des frais de port qui seront peut-être revus à la baisse/ For international shipments, please contact us in advance to adjust shipping costs. |. Seller Inventory # XI-1L9L-KW10
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