How to create a powerful customer care program--and make it work.
"synopsis" may belong to another edition of this title.
Kaizen offers something new to all organizations and to the people in and around those organizations. It is a philosophy and framework that encourages you to continuously set higher standards of performance and to achieve new goals in terms of customer satisfaction, sales, and, ultimately, profit.
Using the nine basic principles, businesswoman and customer care specialist Patricia Wellington gives managers a proven framework for creating and implementing a customer-focused strategy that responds to today's ever-changing business conditions. This book includes case histories of companies like Unipart and Cannon who have already discovered how successful Kaizen customer care can be when joined with traditional customer service strategies.
"About this title" may belong to another edition of this title.
Book Description Paperback. Book Condition: NEW. Unread, very minor shelf wear. Bookseller Inventory # HBS-00218764-B
Book Description FT Press, 1995. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX027361472X
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Book Description FT Press, 1995. Paperback. Book Condition: New. Bookseller Inventory # P11027361472X
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97802736147221.0
Book Description Financial Times Prentice Hall, 1995. Book Condition: New. This item is printed on demand for shipment within 3 working days. Bookseller Inventory # GM9780273614722
Book Description FT Press, 1995. Paperback. Book Condition: New. book. Bookseller Inventory # M027361472X