This text aims to provide both the background to benchmarking and a practical how-to-do-it guide for assessing one's starting point and building an action plan. It looks at ways to improve internal business processes; illustrates methods of evaluation and implementation; discusses benchmarking in the public sector; looks at the relationship between benchmarking and quality; illustrates other companies' approaches, with case studies from Hewlett Packard, ICL, The Rover Group and Abbey National; and contains examples, checklists and action plans.
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Book Description Financial Times/ Prentice Hall, 1997. Hardcover. Book Condition: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!. Bookseller Inventory # 3039142
Book Description Financial Times/ Prentice Hall, 1998. Hardcover. Book Condition: Bon. Ancien livre de bibliothèque. Salissures sur la tranche. Edition 1998. Ammareal reverse jusqu'à 15% du prix net de ce livre à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Soiling on the side. Edition 1998. Ammareal gives back up to 15% of this book's net price to charity organizations. Bookseller Inventory # A-594-489