Operations Management (3rd Edition)

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9780273646570: Operations Management (3rd Edition)

This revised and fully up-dated edition of Operations Management continues to provide students with a clear, well-structured and comprehensive treatment of operations management. It successfully presents both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work.The changes in this third edition make learning easier and more effective.New features: * Critical Commentaries' in all chapters - a new pedagogical feature which proposes alternative views to those discussed in the chapter;* Worked examples of techniques discussed in the text;* Coverage of ISO 14000;* Enhanced Website to include: separate lecturer and student introductions to each chapter; new, interactive MCQs; answers to casestudy and boxed feature questions from the text;* Chapters 3 Operations Strategy, 8 Process Technology, 13 Supply Chain Management and 21 The Operations Challenge are substantially revised;* Entire book in 4 colour, with more colour photographs and illustrations.Classic Features: * THE authoritative, managerial view of the subject;* Practically orientated - boxed real-life examples of operations management in act

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From the Back Cover:

Operations management is important, it is exciting, and it is challenging. It is concerned with creating the products and services upon which we all depend and creating products and services is the very reason for any organization¿s existence, whether that organization be large or small, manufacturing or service, for profit or not for profit. Operations management is also at the centre of so many of the changes affecting the business world ¿ changes in customer preference, changes in supply networks brought about by internet-based technologies, and changes in the extent of environmental responsibility that we expect from companies. This revised and fully updated edition of Operations Management continues to provide a clear, well-structured and comprehensive treatment of the subject, balancing a logical approach with the insights that come from operations practice around the world. New edition features:

  • Greater emphasis on the important topics in current operations practice, such as Supply Chain Management, Internet-based technology, Process design, and Enterprise Resources Planning (ERP)
  • A Glossary that provides brief explanations of the key terms used in the book
  • An updated set of boxed examples from real operations, including one to begin each chapter and establish the broad principles that will be covered
  • More 'Worked examples' covering both qualitative and quantitative techniques
  • An extended set of 'Critical Commentaries' that propose alternative views to those discussed in the chapter.
  • A set of 'Study Activities' at the end of each chapter. These are short exercises, often involving some degree of investigative work, that can be tackled in groups or individually
  • An enhanced Companion website that includes student study guides, many more short case examples with worked answers, hints on how to approach the study cctivities and new multiple choice questions.
Classic features: THE authoritative, managerial view of the subject A clear structure based on a model of operations management that distinguishes between design, planning and control, and improvement ¿Boxed¿ examples that explain the issues faced by real operations in both Service and Manufacturing organizations Case Exercises that provide opportunities to test your understanding Recommended further readings, now with comments on their content and use 'Key Questions' at the beginning of each chapter with matching 'Summary Answers' at the end This market-leading book is vital reading for everyone interested in operations management whether studying for undergraduate and masters degrees or professional qualifications.

Review:

"I can honestly say that each edition gets better and better. Not only do my colleagues and I appreciate the clarity and relevance of the book for teaching purposes, but my students also like it, citing it as one of the most readable, up to date and well-referenced texts they use." Dr Ruth J Boaden, Senior Lecturer in Operations Management, Manchester School of Management

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