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Synopsis
Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This second edition provides a comprehensive insight into the service management industry and it's importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today. Services Management second edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students.
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- PublisherFt Pr
- Publication date2004
- ISBN 10 027367353X
- ISBN 13 9780273673538
- BindingPaperback
- Edition number2
- Number of pages555
- EditorLooy Bart Van, Gemmel Paul, Van Dierdonck Roland
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Services Management: An Integrated Approach
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.35. Seller Inventory # G027367353XI3N00
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Services Management: An Integrated Approach
Published by
Financal Times Management, 2004
ISBN 10: 027367353X
ISBN 13: 9780273673538
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Services Management: An Integrated Approach
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Pearson Education Limited, United Kingdom, Harlow, 2003
ISBN 10: 027367353X
ISBN 13: 9780273673538
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Paperback
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
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Paperback. Condition: Very Good. Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This second edition provides a comprehensive insight into the service management industry and it's importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy.Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today. Services Management second edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001545953
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Services Management: An Integrated Approach
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Financial Times/ Prentice Hall 17/07/2003, 2003
ISBN 10: 027367353X
ISBN 13: 9780273673538
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Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780273673538
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Services Management: An Integrated Approach
Published by
Financial Times/ Prentice Hall, 2003
ISBN 10: 027367353X
ISBN 13: 9780273673538
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Softcover. Condition: Bon. Ancien livre de bibliothèque. Petite(s) trace(s) de pliure sur la couverture. Légères traces d'usure sur la couverture. Salissures sur la tranche. Edition 2003. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slightly creased cover. Slight signs of wear on the cover. Stains on the edge. Edition 2003. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # E-366-367
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Services Management: An Integrated Approach
Published by
Financial Times/ Prentice Hall 17/07/2003, 2003
ISBN 10: 027367353X
ISBN 13: 9780273673538
Used
Softcover
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Services Management : An Integrated Approach
Published by
Pearson Education, Limited, 2003
ISBN 10: 027367353X
ISBN 13: 9780273673538
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Softcover
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Condition: Very Good. 2nd Edition. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 17174841-6
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Services Management: An Integrated Approach
Published by
Financial Times/ Prentice Hall, 2003
ISBN 10: 027367353X
ISBN 13: 9780273673538
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Paperback
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Paperback. Condition: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Seller Inventory # 2266723
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Services Management: An Integrated Approach
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Condition: Acceptable. Used - Acceptable. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library with wear and barcode page may have been removed. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-N-004-00732
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Services Management: An Integrated Approach
Published by
Financial Times/ Prentice Hall, 2003
ISBN 10: 027367353X
ISBN 13: 9780273673538
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Seller Inventory # 9039209
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