The key to successful management is much talked about, but it is still hard to define. Alfred York has had much experience of management and understands the skills involved - both from the point of view of training and appraising performance, and of fostering interpersonal skills and analysing personal skills and behaviour. His committed work and thinking in the field has enabled him to view the practice of management, in part, as the mastery of a systematic set of procedures. These are clearly and helpfully explained in this book.
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