Synopsis
Filled with numerous real-life examples, a survival guide for dealing with difficult bosses, co-workers, employees, and clients teaches readers how to take control of their careers, recognize their own style, and understand problem people. Original.
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Reviews
Wheeler, a renowned management consultant, argues that problem people work everywhere. Her goal is to aid others in dealing with them through effective communication. She discusses various types of behavior: hostile-aggressive, procrastinating, negative-complaining, and arrogant. An "Action Outline" is provided to solve problems effectively, and a separate chapter treats communication differences between men and women employees. The approach used throughout is how to get along, not get even. Filled with examples of various types of personalities in numerous situations, this book proves valuable to both the employee and the manager. Recommended for public libraries.
Mary Ann Wasick, West Allis, P.L. Wis.
Copyright 1995 Reed Business Information, Inc.
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Problem People at Work
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