The text, chapters and content are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The author believes the principles of total quality as reflected in the Baldrige Award provide the best overall synthesis of the concept of quality. The text provides a managerially-oriented, integrated view as well as a blend of technical topics. All chapters have been updated to reflect late-1990s thinking in the profession.
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Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97803140086401.0
Book Description West Group, 1993. Hardcover. Book Condition: New. New item. Bookseller Inventory # QX-227-04-9571309