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Synopsis
- Organized by how a practitioner interacts with a patient, following a logical order from the initial greeting, to taking the patient's history, positioning the patient for an examination, and then performing any kind of procedure
- Details key vocabulary and phrases for front office exchanges between clients and staff
- Terminology covers a variety of topics that are essential to effective communication in the veterinary office, related to both procedures and administration
- Includes several different ways to ask the same question so users will be able to select the expressions that they like best and find easiest to remember
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