Management and the Control of Quality with Student CD-ROM - Softcover

James R. Evans

Softcover

ISBN 10: 0324066805 ISBN 13: 9780324066807

Publisher: South-Western College Pub, 2001

Synopsis

The market leader in quality management, this text is built upon the strength and experience of well-known authors in the field. As a past president of the Decision Sciences Institute and examiner for the Malcolm Baldrige Award, Evans is able to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. The principles of total quality, as reflected in the Baldrige Award, provide what the authors feel is the best overall synthesis of the concept of quality. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. All chapters have been updated to reflect the most current thinking in the profession.

About this title

About the Author

James R. Evans is Professor of Quantitative Analysis and Operations Management, and Director of the Total Quality Management Center in the College of Business Administration at the University of Cincinnati. He received BSIE and MSIE degrees from Purdue, and a Ph.D. in Industrial and Systems Engineering at the Georgia Institute of Technology. Professor Evans has published over 80 refereed journal articles and many conference proceedings papers, and is author or co-author of over a dozen books in the areas of quality management and control, management science, operations management, creative thinking, and mathematics. He serves on several editorial boards of research journals and is a Fellow in and was 1997-98 President of the Decision Sciences Institute. He has also been active in the Institute for Operations Research and Management Science and the Institute of Industrial Engineers, having served as Cincinnati Chapter President and national Director of the Operations Research Division. Professor Evans has done applied operations research for several companies, was a finalist in the INFORMS Franz Edelman Competition, and schedules umpires for The American Baseball League. He has served as an Examiner, Senior Examiner, and Alumni Examiner for the Malcolm Baldrige National Quality Award from 1994 through 2001; judge for the Greater Cincinnati Chamber of Commerce Business Excellence Awards, and judge for the U.S. Army Communities of Excellence Award. He has served on the Board of Trustees for the Ohio Award for Excellence and remains active in that organization.

Edition details

• Publisher: South-Western College Pub
• Publication date: 2001
• Language: English
• ISBN 10: 0324066805
• ISBN 13: 9780324066807
• Binding: Paperback
• Edition number: 5
• Number of pages: 912