Successful Service Operations Management with CD-ROM - Softcover

Richard D. Metters

Softcover

ISBN 10: 0324135564 ISBN 13: 9780324135565

Publisher: South-Western College Pub, 2002

Synopsis

This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers tools for everyday operation.

About this title

About the Author

For the last eight years, Professor Metters has been on the faculty of Emory University, Vanderbilt University and Southern Methodist University. Prior to his academic career, he worked for Crocker Bank, Bank of America, and Citicorp. He has published 20 articles in journals such as Journal of Operations Management, Management Science, and Harvard Business Review, and is on the editorial board of three journals: Journal of Service Research, Journal of Operations Management, and Production and Operations Management. His main research interest is operations management in the service sector. Professor Metters has taught "Service Operations", "Service Operations Models", and "Service Operations for Consultants", as well as "Management Science in Spreadsheets" and the required operations core course.

Edition details

• Publisher: South-Western College Pub
• Publication date: 2002
• Language: English
• ISBN 10: 0324135564
• ISBN 13: 9780324135565
• Binding: Paperback
• Edition number: 1
• Number of pages: 400