In school and later as business professionals, students will be asked to join teams. These may be permanent, high-powered, self-managed work teams or special-purpose groups that meet only long enough to tackle a specific problem. No matter what the team situation, this text helps students build the vital skills to maximize individual contribution, understand team roles, overcoming conflict, negotiate solutions, evaluate outcomes, and think creatively. This guided process is a productive team experience that yields high-performance results - results that can be replicated in team settings in the workplace.
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Dr. DuFrene is a associate dean of the Rusche College of Business at Stephen F. Austin State University, an AACSB-accredited school. She has more than 25 years of experience teaching business communication, including 20 years at Stephen F. Austin. Dr. DuFrene earned her bachelor's and master's degrees in business education from Nicholls State University, and her doctorate from the University of Houston. She serves on the international board of directors for the Association for Business Communication and has been a business communication consultant to various organizations from the business, industry, and education sectors. She and Dr. Lehman sponsor the Meada Gibbs Outstanding Teacher Award for the Association for Business Communication (ABC).
"Well organized; students can easily grasp what's expected given the four phases." -- Marcia L. James, University of Wisconsin-Whitewater
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