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Synopsis
This edition provides coverage of the full cycle of building a service business from concept formation through implementation. The first section of the book focuses on the important elements of constructing a business strategy. Section two details how to successfully implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the everyday tools that managers critically need are provided in the last section of the book.
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Successful Service Operations Management
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,850grams, ISBN:9780324314472. Seller Inventory # 9407048
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Successful Service Operations Management: With Infotrac
Published by
South-Western, Div of Thomson Le, 2005
ISBN 10: 0324314477
ISBN 13: 9780324314472
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