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Providing Quality in the Public Sector: A Practical Approach to Improving Public Services - Softcover
Synopsis
This book argues that if public services are to be ’reformed’ or ‘improved’, achieving the best possible quality of service is essential.
It starts from the premise that citizens and users are the key ‘stakeholders’. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen.
This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical ‘vignettes’ of citizen involvement, local partnerships, and quality improvement in health, housing and local government.
Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.
"synopsis" may belong to another edition of this title.
About the Author
Lucy Gaster retired from the Institute of Local Government Studies, University of Birmingham, and she is now an Honarary Senior Research Fellow there. She has had years of experience as a local government officer and 'community activist'.
Amanda Squires is a Clinical Governance Review Manager at the Commission for Health Improvement. She trained as a Chartered Physiotherapist working in South London in the highly interdisciplinary/multi-agency area of rehabilitation of older people. She has held health authority and academic quality improvement posts.
John Crawley, Michael Greenwood, Tessa Harding, Carol Hayden and Pat Scrutton contribute a chapter each to the book.
"About this title" may belong to another edition of this title.
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Providing Quality in the Public Sector : A Practical Approach to Improving Public Services
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McGraw-Hill Education, 2003
ISBN 10: 0335209556
ISBN 13: 9780335209552
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Providing Quality in the Public Sector : A Practical Approach to Improving Public Services
Published by
McGraw-Hill Education, 2003
ISBN 10: 0335209556
ISBN 13: 9780335209552
Used
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First Edition
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP9359737
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-G-035-01761
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780335209552. Seller Inventory # 9461331
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Providing Quality in the Public Sector (Paperback)
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Open University Press, Milton Keynes, 2003
ISBN 10: 0335209556
ISBN 13: 9780335209552
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Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.
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Paperback. Condition: new. Paperback. This book argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential.It starts from the premise that citizens and users are the key stakeholders. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen.This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical vignettes of citizen involvement, local partnerships, and quality improvement in health, housing and local government.Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector. Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780335209552
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Providing Quality in the Public Sector
Published by
McGraw-Hill Publishing Company, 2003
ISBN 10: 0335209556
ISBN 13: 9780335209552
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Providing Quality In The Public Sector
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Providing Quality In The Public Sector: A Practical Approach To Improving Public Services
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Condition: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Seller Inventory # ABBB-142601