More than 90 percent of all face-to-face communication is nonverbal. This body language can have a profound influence on how we respond to one another. Here in this revised edition, readers can learn how to interpret these visual clues and use them to convey a positive personal and professional image.
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Gordon Wainwright is a specialist in communication studies, whose books inlcude 'Business Writing in a Week' and 'Tricky Business Letters'. As a consultant in human resouce development he conducts regular seminars for local and central governments departments and a number of multinational companies on subjects which include the use of body language in business meetings and negotiations and other professional contexts. Richard Thompson is a writer, broadcaster and communications specialist.
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