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Synopsis
This book is aimed at the manager who has the task of providing support to customers. Whether you manage an internal help desk supporting information technology within your organisation or a helpline for product support, the key principles are the same. Topics covered include: Deciding what your help desk does; Recruiting and managing help desk staff; Performance measurement; Tools for improved help desk performance; Communications for improved customer satisfaction.
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About the Author
Jacqueline Chapman MBA is an experienced support manager with 17 years of experience in financial institutions. She has recently been an independent consultant helping organisations improve their help desks and other services.
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Help Desk Management in a Week
Published by
Hodder Arnold 28.03.2003., 2003
ISBN 10: 0340849746
ISBN 13: 9780340849743
Used
Softcover
Seller: Vulkaneifel Bücher, Birgel, Germany
Seller rating 5 out of 5 stars
Condition: Gut. 96 Seiten Buch ist durch eine Druckstelle etwas verlagert (längs durchgebogen), kleine Lagerspuren am Buch, Inhalt einwandfrei und ungelesen Sprache: Englisch Gewicht in Gramm: 140 12,7 x 1,3 x 19,7 cm, Taschenbuch. Seller Inventory # 197806
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