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Synopsis
Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.
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Service Consultant : Principles of Service Management and Ownership
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The Service Consultant (Paperback)
Published by
Cengage Learning, Inc, Clifton Park, 2020
ISBN 10: 0357671260
ISBN 13: 9780357671269
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Paperback. Condition: new. Paperback. Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780357671269
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The Service Consultant
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Service Consultant : Principles of Service Management and Ownership
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The Service Consultant Princip
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Service Consultant : Principles of Service Management and Ownership
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