Conflicts in Reference Services (Routledge Library Editions: Library and Information Science) - Hardcover
Synopsis
This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.
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About the Author
Bill Katz, Ruth A. Fraley
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Conflicts in Reference Services
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