Performance Comparison and Organizational Service Provision (Routledge Studies in the Sociology of Health and Illness) - Softcover

Dorn, Christopher

 
9780367567484: Performance Comparison and Organizational Service Provision (Routledge Studies in the Sociology of Health and Illness)
Softcover
ISBN 10: 0367567482 ISBN 13: 9780367567484
Publisher: Routledge, 2022

Synopsis

Exploring the mechanisms underlying performance comparisons, Performance Comparison and Organizational Service Provision investigates how such assessments shape hospitals’ service provision and medical professionals’ work.

With a focus on U.S. health care, this study outlines how medical quality was defined and compared in the hospital sector from the late 19th century to the present. Developing a novel theoretical framework to investigate performance comparisons, several different forms of internal and external performance assessments are contrasted throughout this period. The transformative effects of these comparisons on hospitals’ relationships to patients, insurers, regulators, and staff are analyzed and their ramifications for current hospital care are explored. Drawing on this analysis, the book examines the controversial nature of these measures and the struggles among hospital managers, patients, physicians, and policy makers to determine hospital quality.

Affording a deeper understanding of how performance comparisons influence organizational service provision, the book will be of interest to researchers in a broad range of fields including organization studies, accountability and evaluation, health care, and policy research as well as practitioners in hospital care and management.

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About the Author

Christopher Dorn is a Research Associate in Sociology, Trier University, Germany. He obtained his doctorate, supported by the German Excellence Initiative, from the Bielefeld Graduate School in History and Sociology. He specializes in the sociology of (e)valuation, organizations, performance measures, and professions.

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Publisher
Routledge
Publication date
2022
Language
English
ISBN 10 
0367567482
ISBN 13 
9780367567484
Binding
Paperback
Edition number
1
Number of pages
250

Other Popular Editions of the Same Title

9780367565169: Performance Comparison and Organizational Service Provision (Routledge Studies in the Sociology of Health and Illness)

Featured Edition

ISBN 10:  0367565161 ISBN 13:  9780367565169
Publisher: Routledge, 2021
Hardcover