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Synopsis
Demonstrates through numerous practical examples how superior customer service, innovation, and the competence of all members of the organization lead to distinctive achievement
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From the Inside Flap
A Passion For Excellence is the single most existing, inspiring, career-transforming book ever published for people who want to get ahead. It takes you behind, the scenes in some of the most successful organizations and analyzes what makes them distinctive.
Here are real people, real companies, real numbers. Here is what you need to know about the crucial elements of success: constant innovation, staying in touch with customers, encouraging the contributions of everyone in the company, and maintaining the integrity that is basic to leadership. Here are the secrets of building excellence.
About the Author
Nancy Austin earned her MBA in 1977 from the Graduate School of Management at the University of California at Los Angeles, and was a management conultant for two years with Southern California consulting firms, including her own. She then spent four years at Hewlett-Packard, where she ran the company's management-development seminars. Now president of Not Just Another Publishing Company, a member of the Tom Peters Group, she is also the co-author of The Assertive Woman. She lives in the Santa Cruz Mountains in California with her husband, Bill Cawley, and their son Jeff.
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- PublisherRandom House
- Publication date1985
- ISBN 10 0394544846
- ISBN 13 9780394544847
- BindingHardcover
- Edition number1
- Number of pages437
- Rating
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