Items related to Quality or Else: The Revolution in World Business
Synopsis
Combines the Quality Revolution theories of such business leaders as W. Edwards Deming, Philip Crosby, and Armand Feigenbaum, to report on how American companies need to evolve in order to compete
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Reviews
In this companion to their upcoming PBS series, Dobyns and Crawford-Mason survey "continuous improvement" programs in America's private and public sectors. They note that organizations have shifted away "from a focus on technical aspects . . . to a focus on the complete interface between . . . a business and its customers." Their most interesting chapter compares the major U.S. quality gurus, including W. Edwards Deming and Joseph Juran, and profiles their Japanese disciples. The authors also subject the much-ballyhooed Baldrige Quality Award to some needed scrutiny. Several companies described (Motorola, Federal Express) have been treated elsewhere, and readers must wade through tedious recitations by top managers. However, a visit to Mount Edgecumbe High School in Alaska adds some perspective on the educational realm's quality movements. While general readers will gain a useful overview of the U.S. push to regain international competitiveness, there are few new revelations. An optional purchase for business collections.
- Michael Stevenson, Harvard Business Sch. Lib.
Copyright 1991 Reed Business Information, Inc.
"About this title" may belong to another edition of this title.
- PublisherHoughton Mifflin
- Publication date1991
- ISBN 10 0395574390
- ISBN 13 9780395574393
- BindingHardcover
- LanguageEnglish
- Edition number1
- Number of pages309
- Rating
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Quality or Else: The Revolution in World Business
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Quality or Else : The Revolution in World Business
Published by
Orion Publishing Group, Limited, 1991
ISBN 10: 0395574390
ISBN 13: 9780395574393
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Quality or Else : The Revolution in World Business
Published by
Orion Publishing Group, Limited, 1991
ISBN 10: 0395574390
ISBN 13: 9780395574393
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Quality or Else : The Revolution in World Business
Published by
Orion Publishing Group, Limited, 1991
ISBN 10: 0395574390
ISBN 13: 9780395574393
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Quality or Else: The Revolution in World Business
Published by
Houghton Mifflin, 1991
ISBN 10: 0395574390
ISBN 13: 9780395574393
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Quality or Else: The Revolution in World Business
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Hardcover. Condition: Very Good. Houghton Mifflin 1991-09-01 00:00:00 Binding: Hardcover VG. in VG dj dj in mylar 309 pages. 8vo. Seller Inventory # 24089
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