This specific ISBN edition is currently not available.View all copies of this ISBN edition:
In his bestselling book QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships.
Now Miller takes readers to the next level to show how they can use the power of the QBQ! and personal accountability every day.
When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life. Similarly, asking the right kind of question-a QBQ-is the first step to empowering what Miller calls the Advantage Principles-five essential practices that will lead to a richer experience in every aspect of life:
- LEARNING: live an engaged and energized life through positive personal growth and change
- OWNERSHIP: attain goals by becoming a solution-oriented person who solves problems
- CREATIVITY: find new ways to achieve by succeeding "within the box"
- SERVICE: build a legacy by helping others succeed
- TRUST: develop deep and rewarding relationships
With compelling real-life stories and keen insights, Miller demonstrates how anyone can find success and satisfaction by "flipping the switch."
"synopsis" may belong to another edition of this title.
John G. Miller is the founder of QBQ, Inc., an organizational development company dedicated to making personal accountability a core value for organizations and individuals. QBQ, Inc. has worked with hundreds of Fortune 500 and other companies and governmental and non-government organizations internationally. Miller, who appears frequently on national television and radio, is the author of the bestselling QBQ! The Question Behind the Question and Flipping the Switch: Five Keys to Success at Work and in Life. He lives in Denver.From Publishers Weekly:
Leadership guru Miller expands on the anti-buck-passing principles of his QBQ: The Question Behind the Question in this winsome volume of business homiletics. The QBQ methodology aims to replace plaintive, querulous thoughts of "Why is this happening to me?" and "When will others do things right?" with more constructive questions like "What can I do to contribute?" This shift in perspective, he contends, short-circuits the unhelpful behaviors of blaming, complaining, procrastinating and "thinking like a victim," and empowers people to solve problems themselves instead of whining about them. The ethos of personal accountability, he continues, reinforces other virtuous habits, including learning, creativity, service and trust, and imbues organizations with a cheerful, cooperative, can-do spirit. The author conveys these truths in a plainspoken style, replete with business anecdotes on such topics as great (or sullen) customer service, the importance of delegating and the demoralizing effects of e-mail flame wars. Miller's credo of personal accountability is not a sufficient moral code; sometimes it licenses unreasonable-and somewhat ironic-demands for customer pampering, as when Miller wishes a hotel clerk would make himself personally accountable for shining his scuffed shoes. Still, Miller's call for active engagement instead of passive resentment is a useful one that readers will find easily digestible and mildly inspiring.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
"About this title" may belong to another edition of this title.
Book Description TarcherPerigee. Hardcover. Condition: New. 0399152954 Ships promptly from Texas. Seller Inventory # Z0399152954ZN
Book Description TarcherPerigee. Hardcover. Condition: New. 0399152954 Ships from Tennessee, usually the same or next day. Seller Inventory # Z0399152954ZN
Book Description TarcherPerigee. Hardcover. Condition: New. 0399152954 . Seller Inventory # Z0399152954ZN
Book Description 2005. HRD. Condition: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Seller Inventory # IB-9780399152955
Book Description Penguin Random House. Condition: New. Brand New. Seller Inventory # 0399152954
Book Description 2005. HRD. Condition: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Seller Inventory # KS-9780399152955
Book Description TarcherPerigee. Hardcover. Condition: New. 0399152954 BRAND NEW, GIFT QUALITY! NOT OVERSTOCKS OR MARKED UP REMAINDERS! DIRECT FROM THE PUBLISHER!|0.63. Seller Inventory # OTF-S-9780399152955
Book Description Putnam Publishing Group 12/29/2005, 2005. Hardback or Cased Book. Condition: New. Flipping the Switch: Unleash the Power of Personal Accountability Using the QBQ!. Book. Seller Inventory # BBS-9780399152955
Book Description TarcherPerigee, 2005. Hardcover. Condition: New. Never used!. Seller Inventory # 0399152954
Book Description Hardcover. Condition: New. Seller Inventory # 5362788