Measuring Business Excellence (Routledge Advances in Management and Business Studies)

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9780415258227: Measuring Business Excellence (Routledge Advances in Management and Business Studies)

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

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'This book is compulsory reading for those who would otherwise dismiss Business Excellence' as another management gimmick.' - Total Quality Management, Kostas N. Dervitsiotis

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Kanji, Gopal K.
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Book Description Routledge, 2016. Paperback. Book Condition: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Bookseller Inventory # ria9780415258227_lsuk

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Book Description Routledge, 2017. Hardback. Book Condition: NEW. 9780415258227 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Print on Demand title, produced to the highest standard, and there would be a delay in dispatch of around 10 working days. For all enquiries, please contact Herb Tandree Philosophy Books directly - customer service is our primary goal. Bookseller Inventory # HTANDREE0234199

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Book Description Routledge, 2001. HRD. Book Condition: New. New Book.Shipped from US within 10 to 14 business days.THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Bookseller Inventory # IP-9780415258227

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Book Description Routledge, 2001. HRD. Book Condition: New. New Book. Delivered from our US warehouse in 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND.Established seller since 2000. Bookseller Inventory # IP-9780415258227

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Book Description Taylor Francis Ltd, United Kingdom, 2002. Hardback. Book Condition: New. New.. Language: English . Brand New Book ***** Print on Demand *****. Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management. Bookseller Inventory # APC9780415258227

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Gopal K. Kanji
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Book Description Taylor Francis Ltd, United Kingdom, 2002. Hardback. Book Condition: New. New.. Language: English . Brand New Book ***** Print on Demand *****.Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management. Bookseller Inventory # APC9780415258227

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Book Description Routledge, 2002. Hardcover. Book Condition: New. book. Bookseller Inventory # M0415258227

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