Measuring Business Excellence (Routledge Advances in Management and Business Studies) - Hardcover
Book 37 of 107: Routledge Advances in Management and Business Studies
Synopsis
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
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About the Author
Gopal K. Kanji
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Measuring Business Excellence (Routledge Advances in Management and Business Studies)
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Hardcover. Condition: Very good. Hardcover. 9 1/2" X 6 1/4". xv, 240pp. Mild shelf wear to covers, corners, and edges of paper over boards. Pages are clean and unmarked. Binding is sound. ABOUT THIS BOOK: Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.(Publisher). Seller Inventory # 14364
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Measuring Business Excellence: 21 (Routledge Advances in Management and Business Studies)
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. With usual stamps and markings, In fair condition, suitable as a study copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:0415258227. Seller Inventory # 8901503
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Measuring Business Excellence (Volume 21)
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Condition: Fair. Volume 21. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780415258227. Seller Inventory # 9953333
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