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Synopsis
Offers a detailed program for improving customer service, tells how to identify and fix small sales problems, and shares stories of good and bad customer service
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From Library Journal
This book is a pleasant surprise. What appears in the opening pages as a long promotional tract for a specific management program quickly transforms into a very practical and helpful guide for organizations to change from being market-driven to becoming customer-driven enterprises. The title is an acronym based upon what Goldzimer calls the "seven crucial principles of customer service: integration, mission, feedback, interviewing, reward, support, and training." These principles are thoroughly discussed in separate chapters, and specific suggestions on how they can be implemented are given. Effort has been made to make the concepts practical in both the private and public sectors. This deserves to be read by a wide audience and is highly recommended.
- Robert Logsdon, Indiana State Lib., Indianapolis
Copyright 1989 Reed Business Information, Inc.
"About this title" may belong to another edition of this title.
- PublisherBerkley Trade
- Publication date1991
- ISBN 10 0425125610
- ISBN 13 9780425125618
- BindingPaperback
- LanguageEnglish
- Number of pages233
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I'm First
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # Z00A-00888
Quantity: 1 available