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Synopsis
A professional retail consultant and motivational speaker discusses the basic principles, strategies, and methodology of providing good customer service by anticipating and responding to customers' needs. Reprint.
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About the Author
Peter Glen was a dynamic motivational speaker, bringing the true spirit of the theater to his presentations about customer service. His clients were some of the world's largest companies, including Adidas, Clairol, Karastan Bigelow, Kraft Foods, Nautica, Nike, Saatchi & Saatchi, TV Guide, and Wal-Mart. He received the Retail Advertising Hall of Fame Lifetime Achievement Award in 1999. He died in 2001.
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It's Not My Department!: How America can Return to Excellence--Giving an
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It's Not My Department!: How America can Return to Excellence--Giving an
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Its Not My Department!: How America can Return to Excellence--Gi
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It's Not My Department! : How America Can Return to Excellence - Giving and Receiving Quality Service
Published by
Penguin Publishing Group, 2002
ISBN 10: 0425184617
ISBN 13: 9780425184615
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 2324351-6
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