In the Age of the Smart Machine: The Future of Work and Power - Softcover

Zuboff, Shoshana

Softcover

ISBN 10: 0434924881 ISBN 13: 9780434924882

Publisher: Basic Books, 1989

Synopsis

In 1978 the author set out to research into the effects of the emerging new technology on workers and their workplaces, the results of which are presented in this book. Zuboff interviewed people at every level of a variety of organizations engaged in disparate forms of work. The approach was intended to combine participant observations with semiclinical interviews and small group discussions. The author wanted to understand both the practical problems that have to be confronted in order to manage the new computerized workplace and also the human problems and reactions. He hoped that with such data it would be possible to identify generic patterns of psychological and organizational experience associated with the emerging technological conditions of work. The data presented here reflects not only the emergence of new patterns in the workplace but also the concrete ways in which old patterns and assumptions assert themselves and can dull the impact of change.

About this title

From Library Journal

Drawing on in-depth interviews with workers and managers in various industries, these two authors illustrate the impact automation will have on those using computers in the work place. Each expresses deep concern about how the ability to monitor employees electronically may be abused. The similarity ends here. Garson (a playwright) shows concern about the dehumanizing effect of computer instruction. She cites examples of how computer monitoring is being abused, and finds little that will change the direction computer use is taking in creating an electronic sweatshop. Zuboff (Harvard) sees this development as a turning point in history. We can either use computers to dehumanize the work place and take from people the gratification they get from work (Garson's feeling), or we can "informate" workers (Zuboff's term), i.e. give them the knowledge to make human judgments that can enhance productivity. Zuboff believes computers can be used humanely to create better jobs, but she also recognizes the risks. The Electronic Sweatshop is a popularly written view of the negative aspects of computers in the work place. In the Age of the Smart Machine is a scholarly look at the impact, positive and negative, of computers in organizations. Both deal with a growing concern of management and labor. If only one can be purchased, Zuboff's is the better choice. Michael D. Kathman, St. John's Univ. Lib., Collegeville, Minn.
Copyright 1988 Reed Business Information, Inc.

From Publishers Weekly

Zuboff asserts that the computer is paving the way for a redistribution of authority in the workplace. "Geared to managers and information-systems experts, her findings, though ponderously written, will be of value to those who want to get the most knowledge and power from computerization," said PW.
Copyright 1989 Reed Business Information, Inc.

Edition details

• Publisher: Basic Books
• Publication date: 1989
• ISBN 10: 0434924881
• ISBN 13: 9780434924882
• Binding: Paperback
• Language: English
• Number of pages: 500