Items related to S/Nvq Level 2 Customer Service

S/Nvq Level 2 Customer Service - Softcover

Bradley, Sally

 
9780435451691: S/Nvq Level 2 Customer Service

Synopsis

Full support for the latest NVQ/SVQ Level 2 Customer Service standards Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units. *Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills. *'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.

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