Items related to NVQ 2 Call Handling Operations: Student Handbook

NVQ 2 Call Handling Operations: Student Handbook - Softcover

 
9780435455613: NVQ 2 Call Handling Operations: Student Handbook
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Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry. Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry.

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Munn, Yvonne, Richardson, Peter, Bowen, Keith
Published by Pearson Education (2002)
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Richardson, Peter,Munn, Yvonne,Bowen, Keith
Published by Heinemann (2002)
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