Synopsis
An expert in quality management discusses the five areas of quality that have changed dramatically in the last five years, examines the relative strengths of Japanese and American management techniques, and discusses successful troubleshooting
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From Library Journal
Crosby, author of Quality Is Free: The Art of Making Quality Certain ( LJ 2/15/79) and Quality Without Tears: The Art of Hassle-Free Management ( LJ 4/1/84), has another book on the topic. This book is organized in a question-and-answer format. The 96 questions, which come from managers attending sessions at Crosby's Quality College, are arranged into four chapters: "The Quality Revolution at Home and Abroad," "Quality Thinking," "Quality Action," and "Quality Relationships." Although the book includes "Guidelines for Browsers," it is difficult to browse through. Unless one really likes the format, this does not add much to Quality Without Tears . Not recommended for libraries that have the author's earlier works.
- Michael D. Kathman, St. John's Univ. Lib., Collegeville, Minn.
Copyright 1989 Reed Business Information, Inc.
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Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby (Plume)
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # K01B-03209
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Let's Talk Quality : 96 Questions You Always Wanted to Ask Phil Crosby
Published by
Penguin Publishing Group, 1990
ISBN 10: 0452264367
ISBN 13: 9780452264366
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Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. Reprint. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 40913373-6
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Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0452264367I5N00
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Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby
Seller: BookDepart, Shepherdstown, WV, U.S.A.
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Paperback. Condition: UsedGood. Softcover; fading and shelf wear to exterior; fading to pages; in good condition with clean text, firm binding. Seller Inventory # 67330