Items related to Let's Talk Quality: 96 Questions You Always Wanted...

Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby - Softcover

Crosby, Philip B.

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9780452264366: Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby
Softcover
ISBN 10: 0452264367 ISBN 13: 9780452264366
Publisher: Plume, 1990

Synopsis

An expert in quality management discusses the five areas of quality that have changed dramatically in the last five years, examines the relative strengths of Japanese and American management techniques, and discusses successful troubleshooting

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From Library Journal

Crosby, author of Quality Is Free: The Art of Making Quality Certain ( LJ 2/15/79) and Quality Without Tears: The Art of Hassle-Free Management ( LJ 4/1/84), has another book on the topic. This book is organized in a question-and-answer format. The 96 questions, which come from managers attending sessions at Crosby's Quality College, are arranged into four chapters: "The Quality Revolution at Home and Abroad," "Quality Thinking," "Quality Action," and "Quality Relationships." Although the book includes "Guidelines for Browsers," it is difficult to browse through. Unless one really likes the format, this does not add much to Quality Without Tears . Not recommended for libraries that have the author's earlier works.
- Michael D. Kathman, St. John's Univ. Lib., Collegeville, Minn.
Copyright 1989 Reed Business Information, Inc.

"About this title" may belong to another edition of this title.

Publisher
Plume
Publication date
1990
Language
English
ISBN 10 
0452264367
ISBN 13 
9780452264366
Binding
Paperback
Number of pages
224
Rating
  • 4.07 out of 5 stars
    14 ratings by Goodreads