Items related to Let's Talk Quality: 96 Questions You Always Wanted...
Synopsis
An expert in quality management discusses the five areas of quality that have changed dramatically in the last five years, examines the relative strengths of Japanese and American management techniques, and discusses successful troubleshooting
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From Library Journal
Crosby, author of Quality Is Free: The Art of Making Quality Certain ( LJ 2/15/79) and Quality Without Tears: The Art of Hassle-Free Management ( LJ 4/1/84), has another book on the topic. This book is organized in a question-and-answer format. The 96 questions, which come from managers attending sessions at Crosby's Quality College, are arranged into four chapters: "The Quality Revolution at Home and Abroad," "Quality Thinking," "Quality Action," and "Quality Relationships." Although the book includes "Guidelines for Browsers," it is difficult to browse through. Unless one really likes the format, this does not add much to Quality Without Tears . Not recommended for libraries that have the author's earlier works.
- Michael D. Kathman, St. John's Univ. Lib., Collegeville, Minn.
Copyright 1989 Reed Business Information, Inc.
"About this title" may belong to another edition of this title.
- PublisherPlume
- Publication date1990
- ISBN 10 0452264367
- ISBN 13 9780452264366
- BindingPaperback
- LanguageEnglish
- Number of pages224
- Rating
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Let's Talk Quality : 96 Questions You Always Wanted to Ask Phil Crosby
Published by
Penguin Publishing Group, 1990
ISBN 10: 0452264367
ISBN 13: 9780452264366
Used
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Let's Talk Quality : 96 Questions You Always Wanted to Ask Phil Crosby
Published by
Penguin Publishing Group, 1990
ISBN 10: 0452264367
ISBN 13: 9780452264366
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby
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Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby
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