Items related to The Service Edge: 101 Companies That Profit from Customer...
Synopsis
Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.
"synopsis" may belong to another edition of this title.
From Library Journal
Management consultant Zemke and journalist Schaaf have produced a unique list of the best service organizations in the country. Before describing their choices, they elaborate upon the fundamental principles underlying distinctive service. They then present their selections for the "Service 101" in categories by industry, ranging from travel, hotels, and health care to manufacturing, entertainment, and public service. While national and regional companies, as well as local governments, are represented, educational organizations are omitted. The profiles of the service leaders included are readable and informative. This interesting book is recommended for public and business libraries.
- Leonard Grundt, Nassau Community Coll. Lib., Garden City,
Copyright 1989 Reed Business Information, Inc.
"About this title" may belong to another edition of this title.
Search results for The Service Edge: 101 Companies That Profit from Customer...
Stock Image
The Service Edge: 101 Companies That Profit from Customer Care
Published by
Penguin Random House Australia, 1990
ISBN 10: 0452264936
ISBN 13: 9780452264939
Used
Paperback
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. Seller Inventory # 00100788327
Stock Image
The Service Edge: 101 Companies That Profit from Customer Care
Published by
Plume (edition Reissue), 1990
ISBN 10: 0452264936
ISBN 13: 9780452264939
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Reissue. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0452264936-8-1
Stock Image
The Service Edge: 101 Companies That Profit from Customer Care
Seller: Gulf Coast Books, Cypress, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: As New. Seller Inventory # 0452264936-1-37096441
Stock Image
The Service Edge: 101 Companies That Profit from Customer Care
Published by
Plume (edition Reissue), 1990
ISBN 10: 0452264936
ISBN 13: 9780452264939
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Fair. Reissue. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Seller Inventory # 0452264936-7-1
Stock Image
The Service Edge: 101 Companies That Profit from Customer Care
Published by
Penguin Random House Australia, 1990
ISBN 10: 0452264936
ISBN 13: 9780452264939
Used
Paperback
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Paperback. Condition: Good. Seller Inventory # CIN0452264936G
Stock Image
The Service Edge: 101 Companies That Profit from Customer Care
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0452264936I4N00
Stock Image
The Service Edge: 101 Companies That Profit from Customer Care
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0452264936I2N00
Stock Image
The Service Edge : 101 Companies That Profit from Customer Care
Published by
Penguin Publishing Group, 1990
ISBN 10: 0452264936
ISBN 13: 9780452264939
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 5506667-6
Stock Image
The Service Edge: 101 Companies That Profit from Customer Care
Seller: HPB Inc., Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_468432809
Stock Image
The Service Edge: 101 Companies That Profit from Customer Care
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR004661822
Buy Used
US$ 3.72
US$ 7.49 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available