Items related to Completeness: Quality for the 21st Century
Synopsis
The man who made quality the watchword for corporations, now adds an important new word to the business lexicon--completeness--the logical extension of Crosby's practical, common-sense style of management. Named one of Library Journal's best books of 1992, this timely book outlines the principles of complete quality management.
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From Library Journal
Over the years, businesses have used many management ideas to produce a quality product or service. Some of these are zero defects, quality circles, and total quality management. Management guru Crosby ( Leading: The Art of Becoming an Executive , LJ 11/1/89, and Let's Talk Quality , LJ 4/1/89) adds completeness and centurion to these terms. The concept of completeness is used to draw together functions of an organization to culminate in a quality product or service. The centurion(s) will be the managers of the 21st century, implementing the completeness concept. Crosby's book serves as a guide for this program, using examples and case studies and stressing continual education of participants. Although the work presents specific components of completeness, it is general enough for all types of organizations. Recommended for management collections.
- Joan A. Traugott, Amityville P.L., N.Y.
Copyright 1992 Reed Business Information, Inc.
"About this title" may belong to another edition of this title.
- PublisherPlume
- Publication date1994
- ISBN 10 0452270243
- ISBN 13 9780452270244
- BindingPaperback
- LanguageEnglish
- Number of pages272
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