Items related to Bardi/Hotel Front Office Management 4th Edition + Kline/Hote...
Bardi/Hotel Front Office Management 4th Edition + Kline/Hotel Front Office w/CD & Disk - SET - Hardcover
This book serves as a great tool into the world of front office management at major hotels across the nation. It provides in depth details and real life examples that help lay the foundation for any student seeking to enter the hospitality industry
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From the Back Cover:
The complete guide to running a hotel front office
About the Author:
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. This Third Edition continues its emphasis on applying theory and management strategies, as well as providing new material on technology’s role in the modernized front office.
Material is logically presented in the order of operations: an overview of lodging hospitality, a tour of the front office, a review of the guest cycle, and an analysis of guest services. Practical features of this new edition include:
- A new chapter on property management systems to address industry-wide changes
- Practical case study problems in each chapter
- Commentaries from hotel front office managers, general managers, and other department managers
- Articles on the international hotel work force
- Additional case studies for applying theory and developing problem-solving strategies
Hotel Front Office Management, Third Edition, is an invaluable book for those interested in learning more about the hotel’s front office.
JAMES A. BARDI, EdD, CHA, is Director of Associate Degree Programs in Hotel, Restaurant, and Institutional Management at Penn State Berks and The World Campus at The Pennsylvania State University.
"About this title" may belong to another edition of this title.
- PublisherWiley
- Publication date2006
- ISBN 10 0470082852
- ISBN 13 9780470082850
- BindingHardcover
- Edition number4
- Rating
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