Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy.
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Praise for Key Performance Indicators: Developing, Implementing, and Using Winning KPIs
"Developing the right KPIs is a problem for most organizations. David Parmenter's insightful approach offers a practical guide that will help managers to overcome these problems and turn concepts into reality in a timely way."
—Jeremy Hope, cofounder and Director of the Beyond Budgeting Round Table, and author of Reinventing the CFO
"Many organizations have struggled to match their balanced scorecard vision with actual implementation success. This book may well be the missing link. By distilling the process into twelve logical steps and by providing checklists and worksheets for each step, David Parmenter reduces the whole endeavor into attainable proportions. He also helps instill the confidence that senior leaders and managers need to both take on the task and see it to fruition."
—Sam Sheikh, Editor, Scorecard and Performance Management, BetterManagement.com
"This is a must-read book for all senior managers. The correct selection and deployment of performance measures is essential to ensure that all resources and effort are focused on achieving business strategy . . . and yet so many organizations select the wrong performance measures. This is a straightforward and practical book that clearly explains what 'key performance indicators' are and how they should be used as part of an integrated performance improvement strategy."
—Dr. Robin Mann, Director, Centre for Organisational Excellence Research, Massey University, and BPIR.com, New Zealand
"With this book, David Parmenter has clearly established himself as the King of KPIs. Everything you need to master and implement a KPI-driven strategy is here."
—Harry Mills, author of The Rainmaker's Toolkit
KPIs, while used commonly around the world, have never been clearly defined until now. Management has often referred to certain measures as KPIs that have never been KPIs. The lack of understanding of performance measures has led to most monitoring and reporting of measures failing to deliver. The casualty has often been the balanced scorecard, a brilliant tool that can only work if the appropriate measures are in it.
By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. It has been said that Key Performance Indicators is the missing link between the balanced scorecard work of Robert Kaplan and David Norton and the reality of implementing performance measurement in an organization.
While adopting many of the approaches of the KPI manual first published in 1996, this proactive guide represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including:
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