Don't Be That Boss: How Great Communicators Get the Most Out of Their Employees and Their Careers - Hardcover

Wiskup, Mark

Hardcover

ISBN 10: 047048585X ISBN 13: 9780470485859

Publisher: Wiley, 2009

Synopsis

An executive coach shows you how better communication leads to productivity and profitability

Communication is the key to success when you manage other people. But it's not enough to just communicate; you have to communicate in the right way to get the results you want from your people and teams. In Don't Be That Boss, renowned executive coach Mark Wiskup shows you how to communicate effectively with colleagues and workers to create a healthy, productive, happy work environment.

The story follows two leaders through a typical workday and all their typical communications-including meetings, conferences, one-on-one discussions, break room banter, phone calls, and even emails. Based on real situations you'll probably recognize, you'll watch as two committed, intelligent people take different approaches to communication and reap very different results. Along the way, you'll realize what good communication is, how it works, and how it makes your business better in virtually every way.

• Written by an experienced communications coach who works with Fortune 500 clients, CEOs and managers across the country
• Shows that how you communicate in the office is just as important as what you communicate
• Explains why excellent communication skills are vital to individual and organizational success
• Effective communication is vital for the success of both large and small businesses
• Mark Wiskup is also the author of The It Factor and Presentation S.O.S.

Whether you're an executive, manager or small business owner, this book will show you how to improve your communication skills to better your business.

About this title

From the Back Cover

Praise for Don't Be That Boss

"Mark Wiskup's newest book is not exactly a how-to like his earlier ones. Instead, in this fast-reading drama that reminds me of The Goal, the famous Goldratt novel about manufacturing, we follow the lives of two starkly different managers. Chad, the one in need of lots of people-skills learning, reminds me of the words of author/speaker Tom Peters. Chad greets his employees every Monday morning in the coffee room—mechanically, checking off and crediting himself for each arrival. Peters once commented, 'If you don't really care about your employees, really care, you should be a management consultant, not a manager.' But Wiskup shows that managers can learn. His twelve-hour story will keep you as engrossed as watching the TV show 24. I give it five stars!"—Barry Render, PhD, Harwood Professor of Operations Management Emeritus, Rollins College, Graduate School of Business

"This book will make you squirm. It will make you ashamed. It will make you better. For most of us 'words' are a poor approximation of what we mean. Wiskup's day in the business life of Chad and Mike shows with crystal clarity how to speak with purpose and integrity like a real leader should."—Gary Harpst, founder of Six Disciplines and Solomon Software, author of Six Disciplines® Execution Revolution

"Mark Wiskup demonstrates, with deft clarity, precisely how our behaviors and words cause organizational success or failure. If you've ever wanted to know the specific do's and don'ts of creating employee relationships that lead to respect, loyalty, high performance, and enduring success, read this book."—Rafael Pastor, Chairman of the Board and CEO, Vistage International

"Using this book as a teaching tool is especially helpful for fledgling managers. The scenarios depicted reflect real life and these conversations really do take place. Don't Be That Boss is a fun read, and illustrates how genuine, heartfelt honesty in management helps us all grow."—Fleury Yelvington, President and CEO, Carondelet Health, Kansas City

From the Inside Flap

There's no point in talking if your people aren't listening. Whether you're an executive, a manager, or a small business owner—and whether your organization is big or small—Don't Be That Boss will show you how to improve your communication skills for long-term business success.

Told in the form of an entertaining, enlightening business fable, the story follows two business leaders through a typical workday and all their normal daily communications—including meetings, conferences, one-on-one discussions, break room banter, phone calls, and e-mail. Both are committed, intelligent professionals, but they take very different approaches to communication—leading to vastly different results.

When you manage other people, how you communicate with them makes the difference between success and failure. It's not enough to simply communicate—you have to communicate in the right way to get the results you want from your people and teams. In Don't Be That Boss, Mark Wiskup teaches you the ins and outs of effective, inspiring business communication.

In the office, how you communicate is just as important as what you say. Based on real and common situations you'll find perhaps all too familiar, this book helps you realize what great communication is, how it works, and how it makes your business better in virtually every way—giving you a sustained competitive advantage.

Written by a renowned executive communications coach, Don't Be That Boss shows you how better communication leads to productivity and profitability—and how to make it happen in your office.

Edition details

• Publisher: Wiley
• Publication date: 2009
• ISBN 10: 047048585X
• ISBN 13: 9780470485859
• Binding: Hardcover
• Language: English
• Edition number: 1
• Number of pages: 224