With the latest insights from the world of communication studies into the nature of corporate reputation, this new addition to Wiley-Blackwell’s series of handbooks on communication and media reflects the growing visibility of large businesses’ ethical profiles, and tracks the benefits that positive public attitudes can bring.
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With the very latest insights from the world of communication studies into the nature of corporate reputation, this new addition to Wiley-Blackwell's series of handbooks on communication and media reflects the growing importance of large businesses' public reputations. It fills a number of lacunae in the research literature at the same time as providing updated and revised expressions of classic theories in the field. Renowned international scholars assess a range of aspects of corporate communication theory in a style that is accessible to senior-level students of journalism and marketing.
Large businesses and corporations can no longer rely on default goodwill from the public, but must be active listeners and promoters of the public good they claim to provide, rather than passive institutions reacting to negative happenstance. This book provides evidence that the benefits of doing so are clear: for corporations, organizational learning and a sense of social responsibility result in tangible investment returns. Academics from various disciplines within the field of communications--journalism, advertising, corporate and organizational communication, media law, history, and public relations--come together to offer a state-of-the-art compendium of all that communication studies has to offer the study of corporate reputation.
Craig E. Carroll (PhD, The University of Texas at Austin) is Visiting Scholar in Corporate Communication at New York University and Senior Research Fellow with the Reputation Institute, LLC. He is on the adjunct faculty for the IE Communication School in Madrid, Spain and USI Università della Svizzera italiana in Lugano, Italy. He is Past Chair of the International Communication Association's (ICA) Public Relations division. He serves on the editorial boards for Corporate Communications: an International Journal, Corporate Reputation Review, Journal of Communication, Journal of Public Relations Research, Public Relations Inquiry, and Public Relations Review. Carroll is also Editor of Corporate Reputation and the News Media, featuring case studies of media influence on corporate reputation from 26 countries around the world.
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