The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict

4.17 avg rating
( 42 ratings by Goodreads )
 
9780470835173: The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
View all copies of this ISBN edition:
 
 

In real-life conflict resolution situations, one size does not fitall. Just as a mechanic does not fix every car with the same tool,the conflict resolution practitioner cannot hope to resolve everydispute using the same technique.

Practitioners need to be comfortable with a wide variety oftools to diagnose different problems, in vastly differentcircumstances, with different people, and resolve these conflictseffectively. The Conflict Resolution Toolbox gives you allthe tools you need: eight different models for dealing with themany conflict situations you encounter in your practice.

This book bridges the gap between theory and practice and goesbeyond just one single model to present a complete toolbox - arange of models that can be used to analyze, diagnose, and resolveconflict in any situation. It shows mediators, negotiators,managers, and anyone needing to resolve conflict how to simply andeffectively understand and assess the situations of conflict theyface. And it goes a step further, offering specific, practicalguidance on how to intervene to resolve the conflictsuccessfully.

Each model provides a different and potentially useful angle onthe problem, and includes worksheets and a step-by-step process toguide the reader in applying the tools.

  • Offers eight models to help you understand the root causes ofany conflict.
  • Explains each model's focus, what kind of situations it can beuseful in and, most importantly, what interventions are likely tohelp.
  • Provides you with clear direction on what specific actions tochoose to resolve a particular type of conflict effectively.
  • Features a detailed case study throughout the book, to whicheach model is applied.
  • Additional examples and case studies unique to each chaptergive the reader a further chance to see the models in action.
  • Includes practical tools and worksheets that you can use inworking with these models in your practice.
The Conflict Resolution Toolbox equips any practitioner toresolve a wide range of conflicts. Mediators, negotiators, lawyers,managers and supervisors, insurance adjusters, social workers,human resource and labour relations specialists, and others willhave all the tools they need for successful conflict resolution.

"synopsis" may belong to another edition of this title.

From the Back Cover:

The Conflict Resolution Toolbox

In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique.

Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice.

This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox—a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully.

Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools.

  • Offers eight models to help you understand the root causes of any conflict.
  • Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help.
  • Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively.
  • Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action.
  • Includes practical tools and worksheets that you can use in working with these models in your practice.

The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

About the Author:

GARY FURLONG is a mediator, trainer, facilitator, and consultant with Agree Dispute Resolution. As a mediator, he handles files ranging from organizational and family disputes to complex commercial and construction matters. As well as mediating, Gary delivers consulting, facilitating and coaching services in dispute resolution, partnering, organizational change, conflict management, and other areas.

He is a frequent presenter and speaker to various organizations and associations on the topics of alternative dispute resolution and conflict management. As a trainer, Gary teaches conflict management, negotiation, and mediation skills in the private sector and at numerous educational institutions, such as York University, the University of Toronto, the Queen's University Industrial Relations Centre, and the Peace and Conflict Studies Program at Conrad Grebel College. He is Past President of the ADR Institute of Ontario, is a Fellow with the International Academy of Mediators, and holds the Chartered Mediator (C.Med) designation.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Gary T. Furlong
ISBN 10: 0470835176 ISBN 13: 9780470835173
New Quantity Available: 2
Seller:
Bright Textbooks
(Aurora, CO, U.S.A.)
Rating
[?]

Book Description Condition: New. New Book. Seller Inventory # 0470835176-BTX

More information about this seller | Contact this seller

Buy New
US$ 30.10
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

2.

Gary T. Furlong
Published by John Wiley and Sons Ltd, United Kingdom (2006)
ISBN 10: 0470835176 ISBN 13: 9780470835173
New Hardcover First Edition Quantity Available: 10
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description John Wiley and Sons Ltd, United Kingdom, 2006. Hardback. Condition: New. 1. Auflage. Language: English. Brand new Book. In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully.Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. * Offers eight models to help you understand the root causes of any conflict. * Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. * Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. * Features a detailed case study throughout the book, to which each model is applied. * Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. * Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution. Seller Inventory # AAZ9780470835173

More information about this seller | Contact this seller

Buy New
US$ 39.19
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

3.

Gary T. Furlong
Published by John Wiley and Sons Ltd, United Kingdom (2006)
ISBN 10: 0470835176 ISBN 13: 9780470835173
New Hardcover First Edition Quantity Available: 10
Seller:
Book Depository International
(London, United Kingdom)
Rating
[?]

Book Description John Wiley and Sons Ltd, United Kingdom, 2006. Hardback. Condition: New. 1. Auflage. Language: English. Brand new Book. In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully.Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. * Offers eight models to help you understand the root causes of any conflict. * Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. * Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. * Features a detailed case study throughout the book, to which each model is applied. * Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. * Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution. Seller Inventory # AAZ9780470835173

More information about this seller | Contact this seller

Buy New
US$ 40.72
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

4.

Gary T. Furlong
ISBN 10: 0470835176 ISBN 13: 9780470835173
New Quantity Available: 3
Seller:
Speedy Hen LLC
(Sunrise, FL, U.S.A.)
Rating
[?]

Book Description Condition: New. Bookseller Inventory # ST0470835176. Seller Inventory # ST0470835176

More information about this seller | Contact this seller

Buy New
US$ 40.73
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

5.

Gary T. Furlong
Published by John Wiley and#38; Sons (2006)
ISBN 10: 0470835176 ISBN 13: 9780470835173
New Quantity Available: > 20
Seller:
Books2Anywhere
(Fairford, GLOS, United Kingdom)
Rating
[?]

Book Description John Wiley and#38; Sons, 2006. HRD. Condition: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Seller Inventory # FW-9780470835173

More information about this seller | Contact this seller

Buy New
US$ 32.06
Convert currency

Add to Basket

Shipping: US$ 11.64
From United Kingdom to U.S.A.
Destination, rates & speeds

6.

Gary T. Furlong
Published by John Wiley and Sons Ltd
ISBN 10: 0470835176 ISBN 13: 9780470835173
New Hardcover Quantity Available: > 20
Seller:
THE SAINT BOOKSTORE
(Southport, United Kingdom)
Rating
[?]

Book Description John Wiley and Sons Ltd. Hardback. Condition: New. New copy - Usually dispatched within 2 working days. Seller Inventory # B9780470835173

More information about this seller | Contact this seller

Buy New
US$ 35.62
Convert currency

Add to Basket

Shipping: US$ 8.98
From United Kingdom to U.S.A.
Destination, rates & speeds

7.

Gary T. Furlong (author)
Published by Wiley 2006-09-05, Mississauga, Ont. (2006)
ISBN 10: 0470835176 ISBN 13: 9780470835173
New Hardcover Quantity Available: 10
Seller:
Blackwell's
(Oxford, OX, United Kingdom)
Rating
[?]

Book Description Wiley 2006-09-05, Mississauga, Ont., 2006. hardback. Condition: New. Seller Inventory # 9780470835173

More information about this seller | Contact this seller

Buy New
US$ 35.97
Convert currency

Add to Basket

Shipping: US$ 9.70
From United Kingdom to U.S.A.
Destination, rates & speeds

8.

Gary T. Furlong
ISBN 10: 0470835176 ISBN 13: 9780470835173
New Hardcover Quantity Available: 11
Seller:
Ria Christie Collections
(Uxbridge, United Kingdom)
Rating
[?]

Book Description Hardback. Condition: New. Not Signed; In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools. book. Seller Inventory # ria9780470835173_rkm

More information about this seller | Contact this seller

Buy New
US$ 43.07
Convert currency

Add to Basket

Shipping: US$ 5.01
From United Kingdom to U.S.A.
Destination, rates & speeds

9.

Furlong, Gary T.
Published by Wiley
ISBN 10: 0470835176 ISBN 13: 9780470835173
New Hardcover Quantity Available: 11
Seller:
WFL
(Holtsville, NY, U.S.A.)
Rating
[?]

Book Description Wiley. Hardcover. Condition: New. 0470835176 Brand New ,Original Book , Direct from Source , Express 6-8 business days worldwide delivery. Seller Inventory # DG#JA228398

More information about this seller | Contact this seller

Buy New
US$ 43.42
Convert currency

Add to Basket

Shipping: US$ 4.90
Within U.S.A.
Destination, rates & speeds

10.

Gary Furlong
ISBN 10: 0470835176 ISBN 13: 9780470835173
New Hardcover First Edition Quantity Available: 1
Seller:
Grand Eagle Retail
(Wilmington, DE, U.S.A.)
Rating
[?]

Book Description 2005. Hardcover. Condition: New. 1st. Hardcover. In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to re.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 272 pages. 0.499. Seller Inventory # 9780470835173

More information about this seller | Contact this seller

Buy New
US$ 53.02
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

There are more copies of this book

View all search results for this book