Softcover

ISBN 10: 0470844493 ISBN 13: 9780470844496

Publisher: Wiley, 2002

Knowledge Management (KM) remains high on the critical business agenda. Using the proven CBI Fast Track blueprint format, this book explains sin simple and concise terms how you and your company can understand the critical issues of KM, create the right culture and conditions for effective knowledge transfer, incorporate technologies into your long-term KM strategy and accurately measure the benefits KM brings. Sultan Kermally is a highly-experienced practitioner who offers a clear, hands-on approach to a difficult-to-master topic.

From the Back Cover:

The efficient and effective creation, transfer, sharing andmanagement of knowledge remain on the critical business agenda.They are key methods of gaining and sustaining competitiveadvantage for relatively little financial investment.

In fact, knowledge management increases in importance as theproducts and services of more and more companies exist as ideas andinnovations. Knowledge management is equally applicable to theintangible and the tangible. The management of knowledge andtherefore diversity also grows in significance the quicker and morecomplex organisations become. These issues are important forbusinesses both small and large, and this book has been written toaddress companies of all sizes.

With effective knowledge management you can expect a reinvigoratedcorporate culture, an accessible pool of talent and creativity, amotivated and flexible workforce, loyal customers and moreefficient systems and processes. This book will enable you tobenchmark best practice, measure and leverage intangible assets,and implement quickly and effectively relevant knowledge managementpractices. It will be of particular interest for mid- to senior-level execs, owner-managers of SMEs, consultants, trainers andbusiness advisers.

About the Author:

Sultan Kermally is Principal Consultant with TSO Consulting, and has spent all his professional life in management education and management development and training. He is currently tutoring at the Open University Business School and advising Hawksmere PLC on their training, as well as working with FT Knowledge. At Management Centre Europe and as Senior Vice President and Director of the Economist Conferences at the EIU 1990-1998, Sultan spent considerable time working with many of the most well-known management gurus. He was also Associate Director of Harbridge Consulting Group and Director of Corporate Relations at London Business School. He holds an MA in Economics and Geography and is a Fellow of the CIM. He has published widely with leading business publishers.