Trust and Mistrust: Radical Risk Strategies in Business Relationships - Hardcover

Ward, Aidan; Smith, John

Hardcover

ISBN 10: 0470853182 ISBN 13: 9780470853184

Publisher: Wiley, 2003

Synopsis

If we trust someone we put ourselves at risk, but we do so voluntarily. In business there may be no way of clinching that deal without engaging in that personal risk, but to deny or externalise that risk is to enter the world of blame and misuse of power. This book reconnects our intuitive understanding of trust with the roots of business risk.
When there is a strong enough trust between parties in a business environment, you can:
* Be aware of far more of the workings of the environment, including how to generate value for other stakeholders
* Strengthen business relationships which help to deal with unimagined opportunities and contingencies
* Understand how to develop lean business processes without unnecessary or counterproductive management activities
* Manage business risks that could otherwise play havoc with the business
When business people deny the importance of trust, when some of their business relationships become cynical and exploitative, then a cycle is formed: lack of trust leads to cynical actions and cynical actions lead to a further erosion of trust. In this book, Aidan Ward and John Smith teach how to trust others and pinpoint real ris k in business.

About this title

About the Author

About the Authors

Aidan Ward and John Smith are partners in Antelope Projects Ltd, a business risk management consultancy with a prime interest in authenticity and trust.

Aidan Ward has a background in large software projects and application architectures. For the last seven years he has run Antelope Projects, working within a network of distinguished specialists in many fields to bring out issues of trust and risk management in a proper context. Aidan is the author of many papers on the application of risk management insights in particular domains and of the Scimitar Risk Management System.

John Smith moved into retail systems from aircraft engineering, designing and implementing some of the earliest EPOS systems. He has successfully used Antelope’s SCIMITAR methodology in business projects in many parts of the world and in many cultures. Its adaptability and the ease with which it accommodates cultural context is a ceaseless source of wonder to him. John is a published author in his own genre, cliché fiction.

From the Back Cover

In this book Aidan Ward and John Smith propose that the key to understanding and improving the potential for business success lies in the power of trust. By delving into the complex issue of how an organization operates they uncover how relationships between people have a direct link to value creation. Through the authors’ discussion of the uncertainties and risks that face all business they demonstrate how the relationship between individuals needs to be actively developed in order to cope with, and capitalise upon, this environment. In essence we need to understand trust to see how it can work as a business model.

In today’s business environment the ability to manage trust to support change adds up to the strategic resource in developing effectiveness and innovation. You don’t need (and can’t have) absolute control – you need to know who you need to trust to do better.

From the Inside Flap

In this book Aidan Ward and John Smith propose that the key to understanding and improving the potential for business success lies in the power of trust. By delving into the complex issue of how an organization operates they uncover how relationships between people have a direct link to value creation. Through the authors' discussion of the uncertainties and risks that face all business they demonstrate how the relationship between individuals needs to be actively developed in order to cope with, and capitalise upon, this environment. In essence we need to understand trust to see how it can work as a business model.

In today's business environment the ability to manage trust to support change adds up to the strategic resource in developing effectiveness and innovation. You don't need (and can't have) absolute control - you need to know who you need to trust to do better.

Edition details

• Publisher: Wiley
• Publication date: 2003
• Language: English
• ISBN 10: 0470853182
• ISBN 13: 9780470853184
• Binding: Hardcover
• Edition number: 1
• Number of pages: 272