Ashok Rao Total Quality Management

ISBN 13: 9780471108047

Total Quality Management

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9780471108047: Total Quality Management
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The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.

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The emphasis of quality is pervading every facet of business and managers are required to know and apply TQM principles. It explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy and the main statistical and analytical tools for achieving quality improvement and control. It provides a balance of managerial and statistical coverage and addresses "hot" topics such as cross-functional integration, culture change, global strategy and much more.

About the Author:

Ashok Rao
Lawrence P. Carr
Ismael Dambolena
Robert J. Kopp
John Martin
Farshad Rafii
Phyllis Fineman Schlesinger

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Ashok Rao, Lawrence P. Carr, Ismael Dambolena,
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