The Measures of Success: Creating a High Performing Organization

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9780471131809: The Measures of Success: Creating a High Performing Organization

A leading expert on performance measurement precisely describes how to create the blend of measurements for today's organizations. Features innovative methods to perceive productivity, profit, cost of products and services and quality. Contains personal insights and advice from managers at top North American companies. Numerous examples demonstrate both best and worst case scenarios of measuring for success or failure.

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"What you measure is what you get" is a phrase frequently used by management gurus and business school professors. But in today's business environment, many companies employ a confusing array of complex and often conflicting performance measures. The net result can lead managers to make decisions based on inaccurate, misleading information. Carl Thor, an internationally-known expert on performance measurement and benchmarking, believes that managers must first create a "family of measures" that enable an organization to deliver real value to its customers. By tapping the power of performance measurement, managers will learn how to integrate critical processes and capabilities across the entire enterprise. From individual to team, divisional, or company-wide performance measures, Thor outlines proven methods of creating just the right group of measures at every level of the organization. The Measures of Success delivers comprehensive, highly practical advice on selecting and managing performance measurements in critical areas such as profitability, productivity, and cost. Thor includes insights, guidelines, and examples that illustrate the best practices in each area. Managers, executives, and team leaders will also find Thor's insights on quality measures to be of vital importance. An in-depth review of internal and external quality measures includes insights on how to effectively use quality measures to reduce waste and consistently create value for customers. Specific additional sections include an in-depth discussion of how to get the most out of benchmarking, gainsharing programs, and effectively implementing and managing a family of performance measures. For everyone concerned withimproving their personal, team, or corporate performance, The Measures of Success will help ensure that their individual and collective achievement will result in true success for the company and its customers.

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Carl G. Thor
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Book Description John Wiley and Sons Ltd, United States, 1995. Hardback. Book Condition: New. Revised ed.. Language: English . Brand New Book ***** Print on Demand *****. A leading expert on performance measurement precisely describes how to create the blend of measurements for today s organizations. Features innovative methods to perceive productivity, profit, cost of products and services and quality. Contains personal insights and advice from managers at top North American companies. Numerous examples demonstrate both best and worst case scenarios of measuring for success or failure. Bookseller Inventory # APC9780471131809

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Book Description Wiley. Hardcover. Book Condition: New. 240 pages. Dimensions: 9.2in. x 6.3in. x 0.9in.A leading expert on performance measurement precisely describes how to create the blend of measurements for todays organizations. Features innovative methods to perceive productivity, profit, cost of products and services and quality. Contains personal insights and advice from managers at top North American companies. Numerous examples demonstrate both best and worst case scenarios of measuring for success or failure. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Hardcover. Bookseller Inventory # 9780471131809

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Carl G. Thor
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Book Description John Wiley and Sons Ltd, United States, 1995. Hardback. Book Condition: New. Revised ed.. Language: English . Brand New Book ***** Print on Demand *****.A leading expert on performance measurement precisely describes how to create the blend of measurements for today s organizations. Features innovative methods to perceive productivity, profit, cost of products and services and quality. Contains personal insights and advice from managers at top North American companies. Numerous examples demonstrate both best and worst case scenarios of measuring for success or failure. Bookseller Inventory # APC9780471131809

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Book Description John Wiley and#38; Sons, 1995. HRD. Book Condition: New. New Book. Delivered from our US warehouse in 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND.Established seller since 2000. Bookseller Inventory # IP-9780471131809

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