Technology Best Practices (Wiley Best Practices) - Hardcover

Spencer, Robert H.; Johnston, Randolph P.

Hardcover

ISBN 10: 0471203769 ISBN 13: 9780471203766

Publisher: Wiley, 2002

Synopsis

• Offers access to www.technologybestpractices.com web site containing sample planning templates, contingency plans, policies, annual inventory worksheet, and Help Desk.
• Includes strategic technology planning, and managing and training techniques
• Shows how to apply technology tools to improve business.

About this title

From the Inside Flap

Sound technology practices are absolutely vital to the smooth operation of any company, yet seldom does one person possess all of the necessary skills to successfully integrate technology and business. Computer programmers and IT personnel provide the critical technical expertise, while managers enjoy the "big picture" perspective of what the company needs, where it is, and where it needs to go. Technology Best Practices offers nontechnical managers a forward-thinking blueprint for implementing effective and efficient technological programs, as well as for weaving technical personnel into the managerial process.

Managers need not possess a degree in computer programming in order to successfully select, implement, and manage technology in business. Technology management experts Dr. Bob Spencer and Randy Johnston emphasize that traditional managerial strategies are as effective in the technical arena as they are in any other. When speaking with technical experts, be disciplined enough to demand a simpler explanation if things are unclear. Ask the same question in a variety of forms to be sure you understand, and ask another question after you think you understand to be sure-often these techniques raise new issues that otherwise would have remained concealed. The authors also advocate a sensible division of powers, proposing an IT Steering Committee to direct the broad technology strategy of the organization and an IT manager to oversee the operation of specific projects. Chapters in this far-reaching study include:
* Contingency Planning Best Practices
* Managing IT Staff and Users
* Hardware Selection and Maintenance Best Practices
* Network Management and Security Best Practices
* Emerging Technology Best Practices

Among other critical issues, the authors pay particular attention to security and other concerns regarding remote technology, including the hardware, software, data, procedural, and people considerations when managing the location of technology use. Recognizing the rapidly changing landscape of technology standards, they also provide a Web site www.technologybestpractices.com-so readers will remain up to date on the latest innovations.

Every manager has the power to successfully implement technology best practices. Dr. Bob Spencer and Randy Johnston's peerless study provides them the tools to do so.

From the Back Cover

Battle-tested techniques for successfully integrating technology and business

You need to overhaul your company's technology infrastructure, but you lack the technical know-how or vocabulary. You need to communicate with your IT personnel, but everything

they say sounds like Greek (or "geek.") You need to do everything efficiently, effectively, and successfully. Dr. Bob Spencer and Randy Johnston offer sound, time-proven advice. Designed for managers who nevertheless must be technologically aware, Technology Best Practices provides an easy-to-follow road map to selecting, implementing, and managing technical systems.

Spencer and Johnston explain that sound management principles are as relevant in the technology arena as they are anywhere else. This reader-friendly study covers a host of hot topics, including:
* Software and hardware selection
* Security
* Remote access
* Managing IT staff
* Emerging technologies

IT managers need not hold a degree in computer programming. Technology Best Practices empowers all capable managers to successfully integrate technology and business.

Edition details

• Publisher: Wiley
• Publication date: 2002
• ISBN 10: 0471203769
• ISBN 13: 9780471203766
• Binding: Hardcover
• Language: English
• Edition number: 1
• Number of pages: 312