Quest for Balance: The Human Element in Performance Management Systems - Hardcover

De Waal, André A.

Hardcover

ISBN 10: 0471205710 ISBN 13: 9780471205715

Publisher: Wiley, 2002

Synopsis

Explains the competencies a manager must possess in order to use a balanced scorecard.
* Features case studies of corporations who have successfully used the human element when implementing the balanced scorecard as a PMS.

About this title

About the Author

Andre´ A. de Waal is a partner with Mulland Consulting Group, the Netherlands. He has master's degrees in chemistry and business administration, a doctoral degree in economics, and is certified in production and inventory management. As a consultant, he has focused on projects including the selection and implementation of production, logistic, and financial software packages; cost analyses; and designing logistic concepts and information technology infrastructures. He recently worked on a benchmark study for a Dutch multinational performed in Japan, Germany, and the United States. De Waal has published over forty articles and twelve books on the topic of performance management.

From the Back Cover

Praise for QUEST FOR BALANCE

"André de Waal has produced a rigorous study of the behavioral and organizational factors that influence implementation success for new performance management systems. It is an important addition to the literature for its focus on recognizing and overcoming the barriers to introducing new management systems."
-Robert S. Kaplan
Harvard Business School

"When management is about getting things done through people, performance management is about monitoring the results of these actions. André de Waal clearly demonstrates that, with respect to the design and use of performance management systems, human behavior and organization culture are as important as the framework itself."
-Arend R. de Jong
Executive Vice President and Corporate Controller
KLM Royal Dutch Airlines

"This book provides excellent insight into the behavioral aspects involved in applying performance management. Through in-depth research André de Waal has uncovered those human elements that, when focused on by organizations, will help them improve the use of their performance management system."
-David C. M. Hamill
President and CEO of Philips Lighting Holding BV
Member of the Group Management Committee of Royal Philips Electronics

"André de Waal's book-Quest for Balance-makes fascinating reading. He tackles one of the crucial issues facing many organizations today-how to make measurement work-and offers some valuable insights."
-Professor Andy Neely
Director of the Center for Business Performance at Cranfield School of Management

"Dramatic improvements can be made through linking activity-based costing to performance management. But reaping this harvest requires the human element to change. De Waal's Quest for Balance provides real company insights on what it takes to be successful. It should be a key part of your implementation efforts."
-Steve Player
Managing Director
The Player Group

From the Inside Flap

"Performance management" enables companies to deliver a predictable contribution to sustained value creation. Performance management systems-such as critical success factors, key performance indicators, and the balanced scorecard-offer clear parameters for managers to better direct their organization; companies, however, seem to have great difficulty applying performance management systems (PMS) successfully. Quest for Balance: The Human Element in Performance Management Systems explores for the first time the impact that individuals have on PMS and company value. Drawing upon years of experience in management consulting, author André de Waal (Power of Performance Management) shows how managers can master the human element and successfully implement performance management systems.

The importance of PMS for efficient management information supply continues to grow as the sheer volume of available information increases and the corporate environment becomes more turbulent. André de Waal recognizes the human element as critical to successful performance management, specifically in the involvement of users during reports of the balanced scorecard (BSC), the degree to which users are accountable for results of the BSC, and the way in which the results are communicated within the organization. He further focuses on the state of the organization at the moment the BSC is introduced and the use of the BSC for steering and control purposes. With de Waal's expert analysis and recommendations, Quest for Balance:
* Shows managers how to successfully use the performance management systems they already have in place
* Explains the competencies that a manager must possess in order to effectively use a balanced scorecard
* Provides case studies of international organizations that have successfully negotiated the human element when implementing the balanced scorecard
* Shows how a corporation can further improve its performance management process

Acquiring the right tools is only half of the battle; the right individuals must know the right way to use them. Quest for Balance proves the premier guide for successfully deploying performance management systems.

Edition details

• Publisher: Wiley
• Publication date: 2002
• Language: English
• ISBN 10: 0471205710
• ISBN 13: 9780471205715
• Binding: Hardcover
• Edition number: 1
• Number of pages: 256