A revised, updated, and reorganized text for undergraduate or graduate courses in both business and engineering, as well as for functional managers and upper-level executives who must provide continuous support to all projects. It explains the characteristics of every size and type of group, presents the basics of systems theory and organizational structure, and provides practical advice on how to conceive, staff, and guide a project management department for maximum effectiveness and cost efficiency. The new edition of this classic guide enables you to learn from the successes and failures of leading companies to explore new cost control and risk management techniques and to assess the impact of concurrent engineering. You'll also learn how to merge total quality management methods with effective project planning, master conflict resolution, predict project success and obtain the information needed to study for the PMI Certification exam.
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HAROLD KERZNER, PhD, prominent instructor for the International Institute of Learning (IIL), is currently Professor of Systems Management at Baldwin-Wallace College in Ohio and President of Project Management Associates, a consulting and training firm that conducts seminars for leading U.S. and international corporations. He is the recipient of a Distinguished Alumni Award from the University of Illinois and has taught engineering at that institution and business administration at Utah State University, where he received the 1998 Distinguished Service Award. The Northeast Ohio Chapter of the Project Management Institute has honored Dr. Kerzner by instituting the Kerzner Award for Project Management Excellence.
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