"synopsis" may belong to another edition of this title.
Telephone support technicians--and the people who call them--will appreciate this book's tips on making a successful call for technical support. The book explains what information to gather before you call and the best way to present your problem to the support person. These tips make it probable that your problem will be solved quickly, accurately, and with little aggravation.
If you do have a real lemon--such as a program that erased your hard disk even though you followed the instructions closely--this guide will show you what to do. The authors tell how the Uniform Commercial Code applies to software and they provide sample complaint letters that ought to help you get the remedy you want. --David Wall
"About this title" may belong to another edition of this title.
Shipping:
US$ 4.00
Within U.S.A.
Book Description Paperback. Condition: new. New. Fast Shipping and good customer service. Seller Inventory # Holz_New_0471318264
Book Description Paperback. Condition: new. New. Seller Inventory # Wizard0471318264
Book Description Paperback. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # think0471318264
Book Description Condition: new. Seller Inventory # FrontCover0471318264
Book Description Condition: New. New. In shrink wrap. Looks like an interesting title! 1.5. Seller Inventory # Q-0471318264