Financial Customer Service: A Guide to Making Smarter Business Decisions - Hardcover

Schaeffer Jr., H. A.

Hardcover

ISBN 10: 0471353795 ISBN 13: 9780471353799

Publisher: Wiley, 1999

Synopsis

The only A-to-Z guide to creating, managing, and leveraging an incredibly powerful new competitive tool Financial Customer Service A leading expert in the field, H. A. Schaeffer Jr., clearly explains how a financial customer service function works and how it can give your company an unbeatable competitive edge. You'll get everything you'll need to plan, implement, and manage a financial customer service department. Drawing upon his own experiences and those of managers at numerous Fortune 500 companies, Schaeffer provides step-by-step guidance on:
* Making a business case for a financial customer service department
* Laying the groundwork
* Determining computer capabilities and needs
* Integrating resources
* Setting up a phone system
* Staffing and training
* Managing the transition
* Creating a policies manual
* Maximizing the potential of the new department
* And much more!

About this title

About the Author

H. A. SCHAEFFER JR., C.C.E., C.E.W., is President of D&H Credit Services, Inc., a credit and financial customer service consulting firm to all sizes of manufacturers, wholesalers, government agencies, and credit organizations located in Port Washington, New York. He has served as a credit consultant for a number of midsize companies as well as Fortune 500 companies, including Bausch & Lomb and Mobil, Inc. Schaeffer is a certified expert witness in bankruptcy preference actions. He represents creditors who have been served with a preference action by a trustee and has negotiated on behalf of several companies that have faced difficult large collection issues. He has taught credit courses for the American Management Association (AMA), the National Association of Credit Management (NACM), and Dun & Bradstreet. He has also taught customized courses for Fortune 500 companies and noncredit organizations.

From the Inside Flap

Financial Customer Service A Guide to Making Smarter Business Decisions A powerful new strategic weapon has recently been added to the arsenals of leading companies nationwide-the financial customer service department. In case after documented case, these companies have learned that integrating the sales, credit, customer service, order fulfillment, billing, and collections functions within a single, tightly knit unit-the financial customer service department-leads to boosted sales, improved cash flow, and more efficient controls. In the first and only guide of its kind, expert H. A. Schaeffer Jr. explains how a financial customer service function works and how it can provide your company with an unbeatable competitive edge. More importantly, he provides you with an easy-to-follow blueprint and all the tools needed to plan, implement, fine-tune, and manage a financial customer service department. Drawn from Schaeffer's own practical experiences along with those of managers at numerous Fortune 500 companies, this book covers such vital topics as defining your company's computer capabilities and needs, how to most effectively integrate company resources, how to set up and provide essential staffing and training, the best way to manage the transition, how to go about creating your policies manual, and how to maximize the potential of your new department.

Edition details

• Publisher: Wiley
• Publication date: 1999
• Language: English
• ISBN 10: 0471353795
• ISBN 13: 9780471353799
• Binding: Hardcover
• Edition number: 1
• Number of pages: 261