VoiceXML: Professional Developer's Guide with CDROM - Softcover

Sharma, Chetan; Kunins, Jeff

Softcover

ISBN 10: 0471418935 ISBN 13: 9780471418931

Publisher: Wiley, 2001

Synopsis

Learn how to build voice-enabled applications using VoiceXML
VoiceXML is designed for creating human-computer dialogs that feature synthesized speech, digitized audio, recognition of spoken and key input, recording of spoken input, telephony, and mixed-initiative conversations. Providing a detailed look at this markup language, VoiceXML (Version 2.0 is covered) takes the reader from the basics of voice solutions all the way through to building and running an application. It also reviews the critical success factors when designing and implementing a voice strategy and provides a glimpse into the future of voice technologies. The authors include discussions on how to generate dynamic VoiceXML content as well as the design of compelling and effective voice user interfaces.
CD-ROM includes code from the book as well as development toolkits and reference material from multiple vendors.

About this title

From the Back Cover

A timely, hands-on guide to building voice applications with VoiceXML 2.0

VoiceXML unites the power of the Internet with the ubiquity of the telephone, making it possible for businesses to replace legacy, proprietary IVR platforms with a unified architecture for delivering automated self-service from any device. Without exception, every major voice and call center technology company has embraced VoiceXML, and tens of thousands of developers have already begun building and deploying VoiceXML applications. In this book, experts Chetan Sharma and Jeff Kunins explore this powerful technology and offer you a clear understanding of VoiceXML, its history, and its business uses.

Providing insights that will help your company improve customer service quality and reduce costs, this informative reference manual introduces you to VoiceXML and serves as a practical programming resource for professional VoiceXML developers. You'll learn how to create a VoiceXML development environment, and receive tutorials on topics such as VoiceXML 2.0 vendor-independent grammars and deployment options for successful voice applications. Two appendices contain the source code for field service case studies and various VoiceXML tips and tricks. Along the way, you'll discover:
* VoiceXML programming and security
* Comparison of network-based and premise-based deployment options
* The voice application life cycle
* Designing effective Voice User Interface (VUI)
* A case study of building an application
* Dynamic VoiceXML: Generating voice applications from server-side data
* Various elements to consider while implementing your voice strategy
* Challenges and innovations of the future

The CD-ROM contains code from the book, as well as toolkits and white papers from leading vendors such as Motorola, IBM, and Nuance.

Professional Developer's Guides
The Professional Developer's Guide series provides the first in-depth look at recent or emerging programming technologies. Experienced programmers and developers will find comprehensive coverage of new programming standards as well as code, sample programs, developer's tools, and applications that will make programming for a new technology much easier.

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About the Author

CHETAN SHARMA is Director of R&D at Luminant Worldwide, a leading Internet professional services firm. In this role, he provides vision and strategic direction, directs R&D efforts, and focuses on exploring and evangelizing emerging technologies. He is frequently invited to speak at industry conferences worldwide and is often quoted in media publications. He is also the author of Wireless Internet Enterprise Applications (Wiley) and he holds patents in wireless communications.
JEFF KUNINS is Senior Manager of Technical Marketing at Tellme Networks, Inc., and a frequent speaker at industry shows like Wireless DevCon. He holds patents in Web-based security and zero-footprint voice application development, and is one of the seminal evangelists of VoiceXML technology.

Edition details

• Publisher: Wiley
• Publication date: 2001
• ISBN 10: 0471418935
• ISBN 13: 9780471418931
• Binding: Paperback
• Language: English
• Edition number: 1
• Number of pages: 384