The X-Factor: Getting Extraordinary Results from Ordinary People

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9780471443896: The X-Factor: Getting Extraordinary Results from Ordinary People
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Ross Reck is a consultant who spent the last 15 years developing a four-step management process to help his global clients add millions to their bottom lines. His philosophy is built around what he terms as the "X-factor" -- the secret of getting ordinary people X-cited about going the X-tra mile to help their managers achieve X-traordinary results. The process he builds around it is comprehensive, easy to understand and use, and universal in its application. Presenting his techniques as a business parable, Reck shows how any manager can harness the "X-factor" to achieve extraordinary results from ordinary people.

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From the Inside Flap:

Have you reached your potential for managerial greatness yet?

Would you rather a) barely survive in a highly competitive marketor b) dominate a highly competitive market?

Would you rather a) cold-call new customers or b) attract newcustomers who call you?

Would you prefer to a) employ a staff that resists change or b)have your staff suggest change?

If you chose b) for each of these scenarios, you've identifiedyourself as a manager who aspires to achieve far beyond what mostpeople would consider acceptable or good. You want extraordinaryresults and are willing to work exceptionally hard to accomplishthem. But you can't do it alone. You need to know how to manageeffectively in order to make outstanding results become routine andcommonplace.

Recognizing that managerial theories today are analogous to thepieces of a large jigsaw puzzle, The X-Factor identifies all therelevant managerial pieces and illustrates how they work togetherto form a complete system called the "big picture"-one that enablesany manager to achieve exceptional, off-the-charts results on aregular basis.

Written as a motivating parable, The X-Factor is an engaging taleof a very good manager, "Phil Ross," and his quest to become agreat manager. Through this inspirational medium, bestsellingauthor Ross Reck introduces a revolutionary, four-step managementprocess-the PRAM model-that has yielded nothing less thanremarkable results at Hewlett-Packard, John Deere, Xerox, and ahost of other Fortune 500 companies.

With people and motivation the driving forces behind the X-Factor,this groundbreaking book shows you how to:
* Implement the PRAM model-Plans, Relationships, Agreements, andMaintenance-in your company
* Execute the four steps for putting together a plan to tame theX-Factor
* Create opportunities for people to satisfy their need for meaningat work
* Attract loyal customers who are excited about doing business withyou, are willing to wait in line, and gladly pay premiumprices
* Apply the X-Factor to labor unions and suppliers
* And much more!

The X-Factor also includes a number of examples of companies andindividuals who have successfully used the PRAM model. Thesereal-world case studies demonstrate the model's versatility-and howyou, too, can use this ingenious system to achieve your own set ofextraordinary results.

From the Back Cover:

"The X-Factor is brilliant! Ross Reck has tremendous wisdom and itshows. This book contains nothing but rock-solid content."-AlexPollock, Director, Environmental Health and Operations, DowChemical

"I've been working with Ross Reck's X-Factor for more than tenyears and I've seen the results-that's why his concept serves asthe basis for my sales training program."-T. Wesley Kench Sr.,Director of Training and Career Development , BertekPharmaceuticals, Inc.

"Finally a management and leadership book that has all the answers.Every manager, regardless of their level, ought to read thisbook."-Carol L. Summersgill, Director, Human Resources, WhirlpoolNorth America

"The X-Factor does an outstanding job of describing the differencebetween successful and unsuccessful organizations. It helped meremember what is important!"-Joyce K. Williams, Vice President,Donor Services, American Red Cross Blood Services

"Ten years ago our annual sales were somewhere between four and sixmillion dollars and we had just lost our best account. Thesituation looked grim until Ross Reck came and lit our fire byshowing us how to tame the X-Factor. Today, our annual sales aremore than $30,000,000! If you had told me ten years ago that thiswas going to happen, I would never have believed it."- JohnBebbling, President, TDC Interiors, Tempe, Arizona

"A powerful read . . . Ross Reck analyzes the necessary componentsfor relationship building in any organization. People are the linkfor productivity. A must for any leader developing ahigh-performing organization!"-Sandra McClelland, Principal, RoverElementary School, An Arizona A+ School

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Book Description John Wiley & Sons Inc, United States, 2001. Hardback. Condition: New. 1. Auflage. Language: English. Brand new Book. Ross Reck is a consultant who spent the last 15 years developing a four-step management process to help his global clients add millions to their bottom lines. His philosophy is built around what he terms as the "X-factor" -- the secret of getting ordinary people X-cited about going the X-tra mile to help their managers achieve X-traordinary results. The process he builds around it is comprehensive, easy to understand and use, and universal in its application. Presenting his techniques as a business parable, Reck shows how any manager can harness the "X-factor" to achieve extraordinary results from ordinary people. Seller Inventory # APC9780471443896

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Book Description Wiley. Hardcover. Condition: New. 208 pages. Dimensions: 8.9in. x 6.5in. x 0.9in.Ross Reck is a consultant who spent the last 15 years developing a four-step management process to help his global clients add millions to their bottom lines. His philosophy is built around what he terms as the X-factor -- the secret of getting ordinary people X-cited about going the X-tra mile to help their managers achieve X-traordinary results. The process he builds around it is comprehensive, easy to understand and use, and universal in its application. Presenting his techniques as a business parable, Reck shows how any manager can harness the X-factor to achieve extraordinary results from ordinary people. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Hardcover. Seller Inventory # 9780471443896

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