The X-Factor: Getting Extraordinary Results from Ordinary People - Hardcover

Ross R. Reck

Hardcover

ISBN 10: 0471443891 ISBN 13: 9780471443896

Publisher: Wiley, 2001

Synopsis

Ross Reck is a consultant who spent the last 15 years developing a four-step management process to help his global clients add millions to their bottom lines. His philosophy is built around what he terms as the "X-factor" -- the secret of getting ordinary people X-cited about going the X-tra mile to help their managers achieve X-traordinary results. The process he builds around it is comprehensive, easy to understand and use, and universal in its application. Presenting his techniques as a business parable, Reck shows how any manager can harness the "X-factor" to achieve extraordinary results from ordinary people.

About this title

From the Inside Flap

Have you reached your potential for managerial greatness yet?

Would you rather a) barely survive in a highly competitive market or b) dominate a highly competitive market?

Would you rather a) cold-call new customers or b) attract new customers who call you?

Would you prefer to a) employ a staff that resists change or b) have your staff suggest change?

If you chose b) for each of these scenarios, you've identified yourself as a manager who aspires to achieve far beyond what most people would consider acceptable or good. You want extraordinary results and are willing to work exceptionally hard to accomplish them. But you can't do it alone. You need to know how to manage effectively in order to make outstanding results become routine and commonplace.

Recognizing that managerial theories today are analogous to the pieces of a large jigsaw puzzle, The X-Factor identifies all the relevant managerial pieces and illustrates how they work together to form a complete system called the "big picture"-one that enables any manager to achieve exceptional, off-the-charts results on a regular basis.

Written as a motivating parable, The X-Factor is an engaging tale of a very good manager, "Phil Ross," and his quest to become a great manager. Through this inspirational medium, bestselling author Ross Reck introduces a revolutionary, four-step management process-the PRAM model-that has yielded nothing less than remarkable results at Hewlett-Packard, John Deere, Xerox, and a host of other Fortune 500 companies.

With people and motivation the driving forces behind the X-Factor, this groundbreaking book shows you how to:
* Implement the PRAM model-Plans, Relationships, Agreements, and Maintenance-in your company
* Execute the four steps for putting together a plan to tame the X-Factor
* Create opportunities for people to satisfy their need for meaning at work
* Attract loyal customers who are excited about doing business with you, are willing to wait in line, and gladly pay premium prices
* Apply the X-Factor to labor unions and suppliers
* And much more!

The X-Factor also includes a number of examples of companies and individuals who have successfully used the PRAM model. These real-world case studies demonstrate the model's versatility-and how you, too, can use this ingenious system to achieve your own set of extraordinary results.

From the Back Cover

"The X-Factor is brilliant! Ross Reck has tremendous wisdom and it shows. This book contains nothing but rock-solid content."-Alex Pollock, Director, Environmental Health and Operations, Dow Chemical

"I've been working with Ross Reck's X-Factor for more than ten years and I've seen the results-that's why his concept serves as the basis for my sales training program."-T. Wesley Kench Sr., Director of Training and Career Development , Bertek Pharmaceuticals, Inc.

"Finally a management and leadership book that has all the answers. Every manager, regardless of their level, ought to read this book."-Carol L. Summersgill, Director, Human Resources, Whirlpool North America

"The X-Factor does an outstanding job of describing the difference between successful and unsuccessful organizations. It helped me remember what is important!"-Joyce K. Williams, Vice President, Donor Services, American Red Cross Blood Services

"Ten years ago our annual sales were somewhere between four and six million dollars and we had just lost our best account. The situation looked grim until Ross Reck came and lit our fire by showing us how to tame the X-Factor. Today, our annual sales are more than $30,000,000! If you had told me ten years ago that this was going to happen, I would never have believed it."- John Bebbling, President, TDC Interiors, Tempe, Arizona

"A powerful read . . . Ross Reck analyzes the necessary components for relationship building in any organization. People are the link for productivity. A must for any leader developing a high-performing organization!"-Sandra McClelland, Principal, Rover Elementary School, An Arizona A+ School

Edition details

• Publisher: Wiley
• Publication date: 2001
• ISBN 10: 0471443891
• ISBN 13: 9780471443896
• Binding: Hardcover
• Language: English
• Edition number: 1
• Number of pages: 208