Restaurant Service: Beyond the Basics (Wiley Professional Restauranteur Guides) - Softcover

Litrides, Carol A.; Axler, Bruce H.

 
9780471514763: Restaurant Service: Beyond the Basics (Wiley Professional Restauranteur Guides)
Softcover
ISBN 10: 0471514764 ISBN 13: 9780471514763
Publisher: Wiley, 1994

Synopsis

Timely, authoritative, and practical—an incomparable guide to the crucial "difference makers" that keep patrons coming back… When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features:

  • Step-by-step guidance on extraordinary table and guest service—from meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints
  • A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages
  • Detailed procedures for service setup and administration
  • How to feature and serve luxuries and regional specialties that add sizzle to your menu
  • ADA requirements and how to comply with them
  • And more
Customer satisfaction relies as much on your establishment’s courtesy skills as on the quality of the food and the elegance of the surroundings. Timely, authoritative, and extremely practical, Restaurant Service is an incomparable guide to all the important "difference makers" that keep patrons coming back.

"synopsis" may belong to another edition of this title.

About the Author

CAROL A. LITRIDES is Assistant Director of the Hospitality Management Program at ITT Technical Institute, Maitland, Florida. A former director of training at Tavern on the Green in New York City, she is a successful consultant in restaurant training, marketing, and service. BRUCE H. AXLER is Director of the School of Hotel, Restaurant, and Tourism Management at Fairleigh Dickinson University. He has written more than fifteen books on the hospitality industry and is a successful restaurant entrepreneur.

From the Back Cover

Timely, authoritative, and practical an incomparable guide to the crucial "difference makers" that keep patrons coming back When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features:

  • Step-by-step guidance on extraordinary table and guest service from meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints
  • A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages
  • Detailed procedures for service setup and administration
  • How to feature and serve luxuries and regional specialties that add sizzle to your menu
  • ADA requirements and how to comply with them
  • And more
Customer satisfaction relies as much on your establishment s courtesy skills as on the quality of the food and the elegance of the surroundings. Timely, authoritative, and extremely practical, Restaurant Service is an incomparable guide to all the important "difference makers" that keep patrons coming back.

From the Inside Flap

Timely, authoritative, and practical--an incomparable guide to the crucial difference makers that keep patrons coming back... When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features:

  • Step-by-step guidance on extraordinary table and guest service--from meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints
  • A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages
  • Detailed procedures for service setup and administration
  • How to feature and serve luxuries and regional specialties that add sizzle to your menu
  • ADA requirements and how to comply with them
  • And more
Customer satisfaction relies as much on your establishment's courtesy skills as on the quality of the food and the elegance of the surroundings. Timely, authoritative, and extremely practical, Restaurant Service is an incomparable guide to all the important difference makers that keep patrons coming back.

"About this title" may belong to another edition of this title.

Publisher
Wiley
Publication date
1994
Language
English
ISBN 10 
0471514764
ISBN 13 
9780471514763
Binding
Paperback
Edition number
1
Number of pages
384

Other Popular Editions of the Same Title

9780471514770: Restaurant Service: beyond the Basics

Featured Edition

ISBN 10:  0471514772 ISBN 13:  9780471514770
Publisher: John Wiley & Sons Inc, 2004
Hardcover