Items related to Restaurant Service: Beyond the Basics (Wiley Professional...
Synopsis
Timely, authoritative, and practical―an incomparable guide to the crucial "difference makers" that keep patrons coming back When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features:
- Step-by-step guidance on extraordinary table and guest service―from meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints
- A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages
- Detailed procedures for service setup and administration
- How to feature and serve luxuries and regional specialties that add sizzle to your menu
- ADA requirements and how to comply with them
- And more
"synopsis" may belong to another edition of this title.
From the Publisher
A novel, up-to-date guide incorporating both the fundamentals of guest courtesy and wine and liquor service skills. Contains step-by-step, how-to techniques for ``the difference makers,'' extraordinary table and other guest services, detailed procedures for service setup and administration as well as serving luxuries and regional specialties from 'gator tail to caviar. Features comprehensive coverage on wine along with inspirational ideas for new marketing niches. Presents the latest information on the ADA law including a checklist for self-assessment, signage and pictograms.
About the Author
CAROL A. LITRIDES is Assistant Director of the Hospitality Management Program at ITT Technical Institute, Maitland, Florida. A former director of training at Tavern on the Green in New York City, she is a successful consultant in restaurant training, marketing, and service. BRUCE H. AXLER is Director of the School of Hotel, Restaurant, and Tourism Management at Fairleigh Dickinson University. He has written more than fifteen books on the hospitality industry and is a successful restaurant entrepreneur.
"About this title" may belong to another edition of this title.
- PublisherWiley
- Publication date1994
- ISBN 10 0471514764
- ISBN 13 9780471514763
- BindingPaperback
- LanguageEnglish
- Edition number1
- Number of pages384
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Restaurant Service : Beyond the Basics
Published by
Wiley & Sons, Incorporated, John, 1994
ISBN 10: 0471514764
ISBN 13: 9780471514763
Used
Softcover
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Restaurant Service: Beyond the Basics
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Restaurant Service: Beyond the Basics (Wiley Professional Restauranteur Guides)
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Restaurant Service: Beyond the Basics
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Restaurant Service : Beyond the Basics : Wiley Professional Restaurateur Guides
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Restaurant Service: Beyond the Basics (Wiley Professional Restauranteur Guides)
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Restaurant Service (Paperback)
Published by
John Wiley & Sons Inc, New York, 1994
ISBN 10: 0471514764
ISBN 13: 9780471514763
New
Paperback
Seller: Grand Eagle Retail, Fairfield, OH, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: new. Paperback. Timely, authoritative, and practicalan incomparable guide to the crucial "difference makers" that keep patrons coming back When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features: Step-by-step guidance on extraordinary table and guest servicefrom meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaintsA comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beveragesDetailed procedures for service setup and administrationHow to feature and serve luxuries and regional specialties that add sizzle to your menuADA requirements and how to comply with themAnd more Customer satisfaction relies as much on your establishments courtesy skills as on the quality of the food and the elegance of the surroundings. Timely, authoritative, and extremely practical, Restaurant Service is an incomparable guide to all the important "difference makers" that keep patrons coming back. Timely, authoritative, and practical--an incomparable guide to the crucial "difference makers" that keep patrons coming back. When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780471514763
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Restaurant Service - Beyond the Basics
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Restaurant Service: Beyond the Basics
Published by
John Wiley & Sons, Inc. 1994-08, 1994
ISBN 10: 0471514764
ISBN 13: 9780471514763
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