Synopsis
A guide to improving sales and profits in consumer financial services that stresses the development of a sales and service culture. The key principles discussed are interaction with customers, cultural support and values, service from the customer's point of view, service selling, characteristics of successful sales organizations, star sales people, perfecting the sales process, dealing with prospective clients, and ongoing interaction with the client.
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About the Author
Robert G. Stemper is the author of Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services, published by Wiley.
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Service Selling : A Guide to Increasing Sales and Profits in Consumer Financial Services
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Service Selling
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Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services (eng)
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Service Selling : A Guide to Increasing Sales and Profits in Consumer Financial Services
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Service Selling : A Guide to Increasing Sales and Profits in Consumer Financial Services
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Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services
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Service Selling (Hardcover)
Published by
John Wiley & Sons Inc, New York, 1991
ISBN 10: 0471540307
ISBN 13: 9780471540304
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Hardcover. Condition: new. Hardcover. A guide to improving sales and profits in consumer financial services that stresses the development of a sales and service culture. The key principles discussed are interaction with customers, cultural support and values, service from the customer's point of view, service selling, characteristics of successful sales organizations, star sales people, perfecting the sales process, dealing with prospective clients, and ongoing interaction with the client. This is a guide to the process of marketing and selling financial services for those in the financial service industry. The author explains how marketing services differ from marketing products, and explains how a bank or other organization can be reoriented to focus on delivering customer service as a critical competitive factor. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9780471540304
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Service Selling
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Gebunden. Condition: New. A guide to improving sales and profits in consumer financial services that stresses the development of a sales and service culture.Über den AutorRobert G. Stemper is the author of Service Selling: A Guide to Increasing Sales . Seller Inventory # 446917123
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Service Selling
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Condition: New. A guide to improving sales and profits in consumer financial services that stresses the development of a sales and service culture. Num Pages: 230 pages, Ill. BIC Classification: KF; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 235 x 160 x 25. Weight in Grams: 510. . 1991. Hardback. . . . . Seller Inventory # V9780471540304
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Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services
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Paperback. Condition: Brand New. 1st edition. 230 pages. 9.35x6.35x0.88 inches. In Stock. This item is printed on demand. Seller Inventory # __0471540307
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